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Can’t connect myfitnesspal with my versa

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jpnaveen
jpnaveen Posts: 1 Member
in Social Groups
Hi guys , I’ve been trying to link my myfitnesspal account with my Fitbit versa , I’ve tried the instructions on the app as well the website of myfitnesspal . Everytime I add it jus shows “ another myfitnesspal account has been linked to the device only one account can be linked at a time” and I’ve revoked access on the Fitbit dashboard and tried this all over again , still the same issue . someone please help me

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  • heybales
    heybales Posts: 18,842 Member
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    You can't fix that issue.

    You'll need to submit a ticket - click on Help web browser, I guess in the app too, and give the device ID as shown in your Fitbit account info.

    So either it's used - or you have another account - if you had a prior one mention that too with username if you got it.
  • stcatharinesdiva
    stcatharinesdiva Posts: 1 Member
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    do you have more than just one myfitnesspal account? that happens when you don't "disconnect" from the app(fitbit) with myfitnesspal.

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