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New Tech Forums

AlexAlex Posts: 8,241Member, MFP Moderator, Greeter, Premium MFP Staff Posts: 8,241Member, MFP Moderator, Greeter, Premium MFP Staff
Dear MyFitnessPal Users,

In order to provide you with the most effective technical support possible, we are moving our Tech Support Forums to an integrated system that includes our searchable Frequently Asked Questions. (if you like, you can even help us with the translation effort).

You can find our new Support Center by clicking "Help" on any page of the site, or directly at support.myfitnesspal.com

By integrating our Forum support with the rest of our Support Center, our staff will have easier access to our knowledge base of existing help articles, as well as the ability to easily convert a forum case to a private email case, should we need to collect data that, for your security, should not be posted publicly.

MyFitnessPal users will still be able to support each other by replying to support topics in the new system, and staff will be able to highlight and promote helpful responses from other users so they are easier to find when reviewing a help topic. Your login credentials from MyFitnessPal will keep you logged in at the Support Center, and your MyFitnessPal username will appear next to your questions and replies.

There are many advantages to the move, and we hope you'll actively participate with your questions and your answers.

The only downside to the move is that your posts in our new "Community Questions" area in our Support Center will not be visible on your News Feed or your list of recent posts.

We're sure there will be some challenges to overcome, but we're confident this is the right move to help us ensure you are given the best technical support experience possible when using MyFitnessPal.

Legacy Tech Support content will remain on the MyFitnessPal site, and can be browsed and searched by visiting this link: http://www.myfitnesspal.com/forums/show/11-technical-support-need-help , but new topics can no longer be started there.

Please let us know what we can to do make the experience a positive one for you. We're eager for your feedback.

Warmly,
MyFitnessPal Staff
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