the last two days I've read they are trying to fix the issue but how long is it going to take? Is there any new info for us users as of today. three days is a bit ridiculous. If anyone has and info one this id greatly appreciate it. Thanks in advance.
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Fitbit not working with MFP.
Fitbit Sync Issues
Friday, June 7, 2019, 1:47pm PST
Our apologies for the issues with your connected Fitbit account. Monday at around 11:45am we noticed an issue with our Fitbit service causing a backlog which would affect the data syncing between the two programs.
Throughout the rest of the week we have been diligently investigating and working to isolate the cause of this issue. Although we had implemented several changes attempting to address the symptom until we identified the root cause, none of those changes fully resolved the symptoms members have been experiencing. As of Thursday, we believe we have identified the root cause and implemented a fix for it.
Due to the extent of the outage, our backlog of Fitbit sync requests is still extraordinarily high. We are continuing to see this backlog process and the number of backed up sync requests lower every hour since this fix was implemented. Members are seeing data start to sync from previous days (provided the member has not unlinked/ relinked Fitbit and MFP), which means that the older sync requests, from earlier in the week, are processing. As it continues to catch up, members will start to see more recent data syncing. But until the backlog is clear, there will still be a delay in sync. We are still working to resolve this for all members. During this time, please do not relink your accounts, as this will further increase the backlog of sync requests.
Some members who have unlinked are having trouble and receiving an error when attempting to reconnect Fitbit to their MyFitnessPal account. If you are experiencing this, please wait until this Fitbit issue is resolved, and try to link your Fitbit account to your MyFitnessPal account then.
If you are seeing a sync error within your MyFitnessPal app (i.e. unable to sync, data stored locally, or server error, etc), some members have reported force quitting the app, and relaunching it, has helped them see data within the app. Please note: this is not reinstalling the app, simply force-quitting and reopening the app.
We will continue to update this article as more information becomes available. Please check back for further updates. Thank you for your patience while we work on getting things back in order.
All the best,
MyFitnessPal Staff