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fitbit zip wont count steps..help

akuaafriyie
akuaafriyie Posts: 21 Member
in Social Groups
hi all,
i got my fitbit zip yesterday,it is showing calories burnt but no steps or miles. i have taken the battery out and put it in again but still. am i doing something wrong?:noway: :

Replies

  • Ryderod
    Ryderod Posts: 103 Member
    How have you been wearing it?
  • heybales
    heybales Posts: 18,842 Member
    You are tapping it to move from one screen to another?

    You have done an initial sync so the device has your stats in order to compute miles and calories from steps?

    Yes, these seem like obvious questions, but then again the number of people that actually read directions because they got it all figured out already is small.
  • akuaafriyie
    akuaafriyie Posts: 21 Member
    yes, it actually registered 1035 steps, then it stopped working. the whole of this morning it has counted zero even though i have been wearing it and walking
  • heybales
    heybales Posts: 18,842 Member
    Time for soft reset, battery out for 30 sec.

    Have you asked on Fitbit's forums, since it is their product after all, and more users there with experience, plus moderators?

    May need hard reset.
  • akuaafriyie
    akuaafriyie Posts: 21 Member
    thanks all, I called customer service and they sending me new one.

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