Jawbone UP Bracelet

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Up2 reset

Harvie_Dent
Harvie_Dent Posts: 11 Member
in Social Groups
Does anyone know how to do a soft/hard reset on the up2? It won't sync my sleep or steps, so seeing if this will fix it. Any help would be appreciated!

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  • editorgrrl
    editorgrrl Posts: 7,060 Member
    edited September 2015
    https://help.jawbone.com/articles/en_US/PKB_Article/troubleshoot-softreset-up2-up3-up4
    To perform a soft reset:

    1. Attach your band to the included USB charging cable, ensuring that the pins on the charger fully align with the charging ports on the band.

    2. Plug the USB charging cable into a powered USB port.

    3. Wait until the three lights on your band begin to cycle.

    4. Remove the charging cable from the USB port, then quickly plug it back in within 5 seconds.

    5. After plugging it back into the USB port, all three lights flash in unison, slowly at first, then accelerating rapidly, until all three status lights remain on for 1 second. This light behavior takes about 4-5 seconds to complete. The band status lights then return to cycling as they do during charging.

    Edited to add I don't think there is a hard reset. That page says to contact Jawbone if the soft reset doesn't fix the problem.

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