I've been getting it on and off for a few weeks or more now. Sometimes I have one correct adjustment and then 1 or more "0" adjustments, sometimes I have 1 or more duplicates of my proper adjustment so that my actual adjustment is 2 or 3 times what it should be, sometimes I have multiple positive adjustments and then a negative offsetting adjustment so that the net is correct, and sometimes I have multiple different positive adjustments and one seems correct and the others are whackadoo. But mostly I have just one and it's correct, though I honestly don't think I've ever had NONE of them be correct in some fashion, as long as sync was in general working as expected.

I haven't asked either customer service team about it; I probably should have but honestly that's just so frustrating sometimes that it's easier to just double check it if it seems too high towards the end of the day (I've had a Fitbit for over 3.5 years now; I've generally got a pretty good sense of what ballpark I should be in based on how my day went - not everyone has that experience, of course) and delete the offending adjustments.

I thought it was just me! My Fitbit Surge is a bit finicky - doesn't do all of the things it did when I first purchased, I assumed this was just another thing that has gone wrong.

segacs wrote: »

Tech support actually got back to me, and asked me to disconnect and reconnect my apps. I did that. And for a day or so I thought it was going to be okay. But now the same problem is happening again.

This is driving me nuts. I might just disconnect them altogether and adjust manually, since I'm pretty much having to do that anyway.

yeah connecting them may be more of a headache than it's worth. my question is do the other HR monitor companies have this issue. I've seen polar adjustments and they look frequent and accurate but I wouldn't know. I'm rather frustrated as a new user.

BarbieAS wrote: »

Iknewyouweretrouble wrote: »

mine synced wrong, then didn't sync, then synced correctly. I'm so confused.

What do you mean when you say it synced wrong? Your adjustment will change throughout the day depending on how much activity you have so far, and that's normal and correct.

it synced w/o calorie adjustment that was reflected in exercise. I had to then manually put in the exercise.

heybales wrote: »

Sorry, @iknewyouweretrouble post before mine.

I know you know your stuff.

they seem way off from actual adjustment should be as in OP.

I am having same problems with multiple adjustments, usually the additionals show zero. I delete the irrelevant adjustments. bigger issue is MFP and FITBIT aren't syncing timely.

I'm having the same weird issue with the Surge. It just started 2 days ago. My cal burned keeps changing between 108 and 208 each time I refresh the page. I'm just having to look at the fitbit site to truly understand my total burn for the day. I hope they fix this soon.

segacs wrote: »

After weeks of back and forth with MFP tech support, sending screenshots and jumping through hoops, I finally FINALLY got the following response today:

I had our integrations team take a look at the issue, and it looks like there's a bug in the system for a few different users. We are now aware of the problem, and are currently working on a resolution. We hope to have a fix in place as soon as possible. We are truly sorry for any inconvenience this may cause until then. We appreciate your patience and understanding.

Warm Regards,

Jacen
MyFitnessPal Staff

Let's hope that now that they're aware of the bug, there might be a fix for it soon.

I referred the staff to this page. Hope they get the problem tired of the canned responses.