MFP & Fitbit not syncing
Replies
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I haven't link up my fitbit with MFP yet - now after this, I'll wait longer.0
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All: I'm a longtime user of both smartphone apps/sync & noticed incorrect sync values since Fri, Jan 29. It appears to be a known MFP problem with multiple step trackers & is being logged in the Official MFP Ops Twitter -
https://twitter.com/mfp_ops
No workaround or fix yet defined, but I would still encourage folk to use sync, just know you'll need to fix your past records.
- Chance0 -
All: I'm a longtime user of both smartphone apps/sync & noticed incorrect sync values since Fri, Jan 29. It appears to be a known MFP problem with multiple step trackers & is being logged in the Official MFP Ops Twitter -
https://twitter.com/mfp_ops
No workaround or fix yet defined, but I would still encourage folk to use sync, just know you'll need to fix your past records.
- Chance
Correction: Sync errors since Thu, Jan 28. I've disconnected Fitbit from MFP and I'm entering equivalent exercise in MFP to compensate - it's a pain. I preferred when in early Dec MFP would note step count so you knew it was reasonably accurate.0 -
My sync errors have been going on for weeks now.0
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In the support section it states that they made some back end changes and are now seeing issues with supporting partners of devices. Please don't unsync and resync. They have said they're working to fix the unintended issues.0
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Here is the direct copy and paste: Hello,
Starting as early as Thursday evening PST (1/28) some members may have stopped seeing an exercise adjustment and/or steps in their MyFitnessPal Diary from their linked integration partner. This could be for any integration partner and is not limited to any particular one. We had made some updates to the backend that are directly related to when a partner's Exercise Adjustment is displayed in the MyFitnessPal Exercise Diary. Those updates caused some unexpected complications with exercise adjustments and step counts.
We are working to get everything back in order as soon as we can and apologize for the confusion in the mean time. We will continue to update this article as more information becomes available. Please check back for further updates.
Best,
MyFitnessPal Staff0 -
I have been having the same issues and have tried everything including a new calorie counter. However, it doesn't have the features of My Fitness Pal. Lets hope they fix this soon. For the mean time, I am using my iPhone to sync steps. It is doing a fair job but it isn't as convenient as carrying a Fitbit.0
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Wholelottaass wrote: »Mine seems to have started working as well.
I also stumbled upon this while looking through the "help" section:
myfitnesspal.desk.com/customer/portal/articles/1844125-fitbit-integration-and-myfitnesspal
I tried to go to this site and I get the message there isn't an English translation for this page. Did they take it down?0 -
Here is the direct copy and paste: Hello,
Starting as early as Thursday evening PST (1/28) some members may have stopped seeing an exercise adjustment and/or steps in their MyFitnessPal Diary from their linked integration partner. This could be for any integration partner and is not limited to any particular one. We had made some updates to the backend that are directly related to when a partner's Exercise Adjustment is displayed in the MyFitnessPal Exercise Diary. Those updates caused some unexpected complications with exercise adjustments and step counts.
We are working to get everything back in order as soon as we can and apologize for the confusion in the mean time. We will continue to update this article as more information becomes available. Please check back for further updates.
Best,
MyFitnessPal Staff
So why don't they just roll back the change(s), until such time as they have figured out how to do it properly? Presumably they have some sort of 'system restore' functionality!?0 -
Has anyone else had double syncing as well? I have noticed that my Fitbit is either not syncing, or taking a while and then the next day if I go back in and look it will have have double or triple calorie adjustments listed that I have to go in and delete 2 or 3 of them.0
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SkinnyGirlCarrie wrote: »Has anyone else had double syncing as well? I have noticed that my Fitbit is either not syncing, or taking a while and then the next day if I go back in and look it will have have double or triple calorie adjustments listed that I have to go in and delete 2 or 3 of them.
Yes, I am having this problem. Either it tells me I burned no calories from exercise, or it is counting them 3 times.0 -
SkinnyGirlCarrie wrote: »Has anyone else had double syncing as well? I have noticed that my Fitbit is either not syncing, or taking a while and then the next day if I go back in and look it will have have double or triple calorie adjustments listed that I have to go in and delete 2 or 3 of them.
I have been having this problem on and off since December. See this thread:
http://community.myfitnesspal.com/en/discussion/10313526/getting-multiple-calorie-adjustments-per-day#latest0 -
Fixed/Solution Feb 2! They've doc'd on Twitter link that they fixed the Jan 28 issue on backend (ie: no new app released in my iOS world).
Note I had the multiple entry periodically as well, but hopefully that fixed too. Jan 28 problem low or incorrect values was way worse.
- Chance0
This discussion has been closed.