Does anybody know what is the problem with the sync. i have been reading threads about pairing and linking back up devices but that doesn't seem to help.

Seems a lot of us have this issue. I just started using my Fitbit with MFP on 12/28/18. It worked that day only. Now it won't sync at all. I tried force stopping, deleting and reinstalling both apps and nothing gets it going. I see my Fitbit app does show "Connected" under the Apps page in MFP but nothing happens when I click the disconnect button. Does anyone have any answers for this?

The problem I have is that during a failed update in December my charge3 will not connect to the Fitbit APP. There was no problem before the failed update.

I have read all the troubleshooting info and implemented all the advice but the APP will not find the device. Not on my laptop or my phone.

I have raised this issue with Fitbit and am waiting a response.

I can see that many people have had issues with syncing and connectivity so this a general issue with the Fitbit charge 3 at the moment.

Fitbit do not seem to be responding in a very positive manner, their website just keeps giving the same advice over and over. That is to unistall/reinstall fitbit app, disconnect/reconnect device. Reset device.

They don't seem to be getting the fact that none of this is working for a lot of people. I am so dissapointed in this product. I loved my charge3 when it was working but now I am losing data every day and obviously can't sync to MFP. As I am a data nerd this is incredibly frustrating.

The device is working fine so I can look at the screen to see steps calories etc but what good is that if I don't have an overall view on a daily basis.

If anyone has any other advice it would be really appreciated.

Have a new Charge 3 for Christmas and unlinked the other (I think) and linked it again to my FitBit account and might as well not have done anything. No synchronization at all. You guys thinking that it is a FitBit issue?

j_gibbs wrote: »

Normally when I have syncing issues, movement information won't transfer over to MFP, but calorie information WILL move over to Fitbit. So I just log intake and check the Fitbit app to see where I am in the day, foodwise. But there's no sync, either way, today, so that's something new. I wonder if the issue is on Fitbit's side, today.

It's MPF's issue today. https://myfitnesspal.desk.com/customer/en/portal/articles/2965822-myfitnesspal-app-and-site-down

Update on connectivity issue.

I went to settings, about, clear user data and cleared it. Then uninstalled app, then started from scratch set up device and it worked. It found tracker, paired it, connected it, updated it and now it is running properly again and connected to fitbit app and dashboard is showig correctly.

Don't know if this info will help anyone but worth a try. Of course you lose data between your last sync and the new set up but at least it is connected again.

TurquoiseViolet215 wrote: »

manderson27 wrote: »

Update on connectivity issue.

I went to settings, about, clear user data and cleared it. Then uninstalled app, then started from scratch set up device and it worked. It found tracker, paired it, connected it, updated it and now it is running properly again and connected to fitbit app and dashboard is showig correctly.

Don't know if this info will help anyone but worth a try. Of course you lose data between your last sync and the new set up but at least it is connected again.

I am going to try this if the update I am in the middle of fails again.

Further update on this. Device stopped syncing AGAIN. Tried all steps but nothing works for long and I am losing all my data each time. Have emailed fitbit AGAIN but no response this time. There must be hundreds of people having this issue if the fitbit forum is anything to go by it is ridiculous.

I got it to sync with my tablet but not with my iPhone

Got my versa yesterday and have had to deleted and reconnect 3x times already. Hoping that was an anomly.

Mine is working on MFPs online site but showing 0 steps on the iPhone app. You'd think the two platforms would agree.