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I'd also add that the 2 cross trainers have been totally different models, from 2 different manufacturers. So I'm not sure if there's simply a design flaw with them... unless I've been particularly unlucky.
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The cross trainer that I had the replacement parts for has now gone; the first time they replaced the part for free from an ex-display model, so I doubt it had any warranty. The CT that I currently have, that broke last night, is one I've never tried getting replacement parts for. I also don't have any instructions for it,…