Steps from UP app do not appear in MFP?!
sasharfitness
Posts: 12 Member
I just got a Jawbone UP fitness tracker for Mother's Day and have synced both apps correctly but my steps from the UP app do not appear in MFP but everything I do in MFP appears in my UP app?! HELP please!
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MFP has been having step problems this week: https://myfitnesspal.desk.com/customer/portal/articles/1970451--members-may-experience-some-steps-issues-5-5-5-7-0
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My steps stopped showing up on MFP yesterday.... None have showed up today at all.0
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There are troubleshooting instructions at the link I posted above, and contact info to let MFP know you're having problems.0
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Mine did the same until I went to bed. Woke up this morning & all my exercise calories appeared for yesterday. It's a good way to avoid eating them back! It hasn't been given me negative adjustments beforehand, so hoping that it is a syncing issue & will be sorted soon.0
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sasharfitness wrote: »I just got a Jawbone UP fitness tracker for Mother's Day and have synced both apps correctly but my steps from the UP app do not appear in MFP but everything I do in MFP appears in my UP app?! HELP please!
Almost every time either UP or MFP have an update there seems to be an issue. On rare occasion the update IS to address the lag or delay in your steps syncing with MFP. When that is the case the two work great together. I have my settings in MFP set for positive and negative calorie adjustment based on my step activity. It's a great feature to see the additional calories you may eat or if you sat on the couch all day the calories that you lost for the day.
Having said all that, it isn't very handy if you don't see your steps and calorie adjust until the next day. Very frustrating. This scenario of steps syncing and not syncing has been on and off for the last year.
David
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I've done all the I syncing and resyncing I'm gonna do...my steps are still not showing up. I get so frustrated when things are working fine and they feel the need to "update" and then things don't work at all.0
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Now exactly HALF of my steps are showing up. This is making me mad!0
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Same problem here, unfortunately. I have followed the instructions in the above mentioned link and still no help. The last time my UP synced was on the 12th and now its the 15th. I disconnected the UP from MFP and vice versa, waited overnight, synced both apps and then reconnected and still nothing except now It shows my UP on my Home page in MFP but with a different step goal as I have set, plus, the actual steps for today still haven't synced. I have written an email to support and hope to hear something. When I do, will surely post here.
p.s. I live in Germany so I am hours ahead of most of you and already well into my Friday
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I did the same. I now have my step goal (although it took a while to change from the default 10000), but now no steps or exercise synced for yesterday, at all. My MFP app keeps trying to update, but it keeps saying it fails as well.0
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Still nothing showing up today. I have uninstalled MFP, reinstalled, unconnected both MFP and UP and reconnected, unsynced, resynced.... I'm getting tired of this.0
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I've also sent an email and got a response that said they are having a Large number of emails right now, so it my be AWHILE. I call BS... Of course they are.... IT'S NOT WORKING!0
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I know it's frustrating, but there are workarounds. For example, find a similar day in your diary and assume today's adjustment will be similar.
Your UP total burn is TDEE (aka your maintenance calories). If you eat TDEE for a few days, you'll be fine. If that scares you, eat TDEE minus your deficit (250 calories for every 25 lbs. you're overweight).0 -
The point is the app should be doing what it's supposed to do. If I wanted to figure a bunch of stuff I wouldn't need the app.
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Maybe they aren't fixing this problem so we will all up grade to premium... Well I'm not paying for this.0
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doesn't look like the smartest way to get people to premium by screwing up the data transfer. Same problem here: no steps from UP show up in MFP and for a while no food in UP app. As if they have killed the API.0
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moongreen2011 wrote: »doesn't look like the smartest way to get people to premium by screwing up the data transfer. Same problem here: no steps from UP show up in MFP and for a while no food in UP app. As if they have killed the API.
^This. It's a bug. They didn't do it on purpose—they messed up. And the problem is affecting all activity trackers, so a lot of people are very unhappy.
Some are quitting MFP altogether and logging food in their tracker.0 -
Yeah I suspect the update under armour placed in play after acquisition is at fault here. That is why I first noticed the sync degradation. Seems a failure in their QA department. I know things are free but would never release incomplete or untested patches. Shame shame MFP, JB.0
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I tried to follow the steps to fix it and I can't even disconnect Jawboneup,I keep ending on up the main page for Jawbone products. I guess it will get fixed soon.
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https://myfitnesspal.desk.com/customer/portal/articles/1970451--members-may-experience-some-steps-issues-5-5-5-7-May 12, 2015 11:43am PST - We have finished ironing out most of the wrinkles regarding the back end clean up. If you are still having issues with steps, first please ensure you have chosen the correct Primary Step Source from the Steps category within the MyFitnessPal app menu.
If you are still having trouble, please unlink and relink the two programs to start with a fresh sync. If you are still seeing issues, please contact us here: https://myfitnesspal.desk.com/customer/portal/emails/new
There's also a known bug where you can't connect or disconnect via the MFP app. Go to the Apps tab on the website.0 -
This is highly frustrating and has been going on for a week. I understand that this is affecting large numbers of Jawbone and MFP users but what is the resolution as this started from their own update.0
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I am beyond frustrated, done all of their "fixes" multiple times, emailed them last week and still no real response other than their standard "we got your email" response. Are they just ignoring this problem? I have all the same issues as all the above posters ....and yes, I've even tried their "fixes", on my laptop, my ipad and my phone. Nothing has worked.0
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same problems here. Was able to disconnect via MFP website, but now cannot seem to reconnect to Up. Anyone have instructions?0
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same problems here. Was able to disconnect via MFP website, but now cannot seem to reconnect to Up. Anyone have instructions?
The sync between MFP & Jawbone is broken: https://myfitnesspal.desk.com/customer/portal/articles/1983451--jawbone-syncing-issues-0 -
Thanks editorgrrl. Unfortunately during troubleshooting, I disconnected Up from MFP, and now I cannot add it back. Anyone have instructions on how to do this?0
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Thanks editorgrrl. Unfortunately during troubleshooting, I disconnected Up from MFP, and now I cannot add it back. Anyone have instructions on how to do this?
There is a known bug with not being able to connect using the app, have you tried doing it on the MFP website?
(This obviously won't help the logging problem as that is a separate issue)
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Thanks editorgrrl. Unfortunately during troubleshooting, I disconnected Up from MFP, and now I cannot add it back. Anyone have instructions on how to do this?
There is a known bug with not being able to connect using the app, have you tried doing it on the MFP website?
(This obviously won't help the logging problem as that is a separate issue)
^This. Connect your accounts at https://www.myfitnesspal.com/apps/show/970 -
Thanks editorgrrl- that link worked to re-pair MFP and UP. Still no steps being sync'd from UP to MFP...0
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As @ismg68 said above, they're two separate problems. MFP has posted no updates about the sync problem: https://myfitnesspal.desk.com/customer/portal/articles/1983451--jawbone-syncing-issues-0
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I also came across this https://myfitnesspal.desk.com/customer/portal/articles/1984935--trouble-with-step-tracking-functionality-
So it seems that they are working on the issue, however are still having problems. I hope they get it fixed soon, I am about to drop MFP all together, because this has happened before many times.0
This discussion has been closed.