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Unable to add Up24 to my Steps tracker

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shreyashiganguly
shreyashiganguly Posts: 30 Member
in Social Groups
Yesterday I had removed my up24 from the steps tracker section. This was so that I could re-connect Up and MFP so that my steps would be tracked accurately. However, when I am trying to reconnect I cannot do that. I get the connect page, and then I am redirected to the jawbone store. I am trying to add my tracker but it's not happening. Any one have a similar issue?

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  • moongreen2011
    moongreen2011 Posts: 2 Member
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    yes same here. it seems they killed the API. no data transfer between UP app and MFP.
  • lara_maccrimmon
    lara_maccrimmon Posts: 46 Member
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    Are you trying to do it direct from the app? I did the same & mine did that. I logged on via the browser & could add it. Or try disconnecting & reconnecting from within UP. The food works, but no steps for yesterday. The telltale sign is I have negative adjustments set & in the morning it starts at 0 whereas it used to start at -90.
  • editorgrrl
    editorgrrl Posts: 7,060 Member
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    There's a known bug where you can't connect accounts from the app (both iOS + Android). But it should still work from the Apps tab on the website: http://www.myfitnesspal.com/apps/show/97
  • TRS_One
    TRS_One Posts: 14 Member
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    Thanks! ^^^
  • ChristaG10
    ChristaG10 Posts: 6 Member
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    I have the same issue, I disconnected to try and get the steps to sync and now am not able to sync back at all, it is taking me to the Jawbone store. I have noticed that there are 2 different UP apps now. Once has the Jawbone Up24 on it and the other has more updated models on it. The app I use is a blue UP app, however the one Myfitnesspal is trying to link to is the newer UP app which is purple. Since I do not have those devices, I don't have that app, so it directs you to the store. Not sure why but MFP does not give you the option to connect to the Blue UP app anymore which has the UP24 info on it. Hope that makes sense.
  • TRS_One
    TRS_One Posts: 14 Member
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    I was able to successfully re-pair MFP and Jawbone UP (blue) via the link editorgrrl posted: http://www.myfitnesspal.com/apps/show/97

    Still no steps being sync'd from UP to MFP though...
  • editorgrrl
    editorgrrl Posts: 7,060 Member
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    TRS_One wrote: »
    I was able to successfully re-pair MFP and Jawbone UP (blue) via the link editorgrrl posted: http://www.myfitnesspal.com/apps/show/97

    Still no steps being sync'd from UP to MFP though...

    When (if?) MFP fixes the problem, they will post an update at https://myfitnesspal.desk.com/customer/portal/articles/1983451--jawbone-syncing-issues-
  • TRS_One
    TRS_One Posts: 14 Member
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    Let's hope it's soon!!!
  • neechy
    neechy Posts: 7 Member
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    Still no update
  • TRS_One
    TRS_One Posts: 14 Member
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    updates here: https://myfitnesspal.desk.com/customer/portal/articles/1983451--jawbone-syncing-issues-

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