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Step counter gone, but showing on home page only.

kanerz14
kanerz14 Posts: 85 Member
edited November 2024 in Social Groups
Hi there,
Does anyone have the issue. I noticed yesterday that the step counter is only showing on my mfp home page and not my daily diary. Alsa as of this morning steps are not syncing.

Ive done all the usuall, turning off, waiting, back on and resync, but nothing:(

Replies

  • Christine_72
    Christine_72 Posts: 16,049 Member
    I'm having the same problem. Mine stopped syncing at 10am this morning (Australia), it's 5:30pm now, and still not working!
  • kanerz14
    kanerz14 Posts: 85 Member
    Frustrating...
  • kanerz14
    kanerz14 Posts: 85 Member
    Still not working correctly. I have noticed the the calorie adjustment is working just not the steps.
  • Emily3907
    Emily3907 Posts: 1,445 Member
    I am having the opposite problem. It is syncing in my diary, but not my home page.
  • sonja72
    sonja72 Posts: 1 Member
    Hello. I am having the same problem. Hasn't been working since last night. I hope it gets fixed soon.
  • sarahmichelef
    sarahmichelef Posts: 127 Member
    Yup, here too. Just posted to the discussion on the help forums:
    http://myfitnesspal.desk.com/customer/en/portal/questions/12744627-fitbit-steps?new=12744627
  • Christine_72
    Christine_72 Posts: 16,049 Member
    It's 7am here now, and it seems to be working... so far.
    Altho it was fine at this time yesterday, but then suddenly stopped.
  • aimeeportugal
    aimeeportugal Posts: 1 Member
    Same here...since yesterday! Synced only once in the early morning, but not syncing anymore today, even performing a 'forced sync' in MFP doesn't help. Fitbit site/app is reading correctly. This happens quite often with MFP and Fitbit...wish they'd figure it out once and for all.
  • editorgrrl
    editorgrrl Posts: 7,060 Member
    https://myfitnesspal.desk.com/customer/portal/articles/1996035--steps-not-showing-correctly-
    We have received an increased number of reports stating that members steps are not syncing correctly to the app. We are currently investigating this issue, and hope to get it sorted shortly.

    At this time you may see incorrect step counts from all step partners on the home screen of the MyFitnessPal app.

    For now please refrain from unlinking and relinking the apps as this will not resolve the issues.

    Again our apologies.
    MyFitnessPal Staff
  • Christine_72
    Christine_72 Posts: 16,049 Member
    edited May 2015
    christinev297 wrote: »
    It's 7am here now, and it seems to be working... so far.
    Altho it was fine at this time yesterday, but then suddenly stopped.




    aimeeportugal wrote: »
    Same here...since yesterday! Synced only once in the early morning, but not syncing anymore today, even performing a 'forced sync' in MFP doesn't help. Fitbit site/app is reading correctly. This happens quite often with MFP and Fitbit...wish they'd figure it out once and for all.

    I spoke too soon. It synced once this morning, but has now stopped!!!

  • editorgrrl
    editorgrrl Posts: 7,060 Member
    http://myfitnesspal.desk.com/customer/portal/articles/1996035--steps-not-showing-correctly---update
    UPDATE

    5/28/15 6:18 PM PDT - We have put out a hotfix that resolves the issues members were experiencing when seeing step data on MyFitnessPal inconsistent with what is showing in the partner apps. If you continue to experience step trouble by tomorrow morning please contact us: http://myfitnesspal.desk.com/customer/portal/emails/new
This discussion has been closed.

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