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2 month old flex not holding a charge

rachylouise87
rachylouise87 Posts: 367 Member
edited November 19 in Social Groups
so i did everything fitbit told me to do like charge from different USB ports clean the contacts, reset the flex. i am still having problems so far its only gone less than 24 hours holding a charge although its saying on my app the battery is dead but the flex is still on then yesterday it died without warning so i cleaned reset it and plugged it in to charge. it took 2 hours to charge properly and then died again this morning. not sure what to do now?

Replies

  • GiveMeCoffee
    GiveMeCoffee Posts: 3,556 Member
    Contact fitbit support if they can't fix it they will probably send you out a replacement
  • rachylouise87
    rachylouise87 Posts: 367 Member
    thanks so much
  • rachylouise87
    rachylouise87 Posts: 367 Member
    tweeted them to see how i can fix this.
  • Unknown
    Unknown
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  • rachylouise87
    rachylouise87 Posts: 367 Member
    shell1005 wrote: »
    You have to call the customer service number. They'll send you a new one.

    Mine wouldn't connect to the charger last year. I called in and had a new one by the end of the week.

    just chatting to them about it now. apparently they are checking the internal info. how i am not sure but i hope they can fix it or send me a new one
  • rachylouise87
    rachylouise87 Posts: 367 Member
    they are sending me a new one they could confirm the device has a charge issue.
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