Jawbone UP Bracelet

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Up3 won't charge or reset

zdyb23456
zdyb23456 Posts: 1,706 Member
edited November 23 in Social Groups
It has 2 days left and I can't get it to charge. Everything I've read says to try a soft reset, but it won't even do that as no lights ever come on.

If I tap it the runner light comes on and I can switch to sleep mode.

I'm so frustrated with it!

Replies

  • editorgrrl
    editorgrrl Posts: 7,060 Member
    Contact Jawbone customer service. They'll walk you through troubleshooting (firmware, etc.) and replace your tracker if it's broken.
  • zdyb23456
    zdyb23456 Posts: 1,706 Member
    I already have a new one coming from them for another issue. My up3 is splitting apart at the seam. I am thinking that must be the cause of my charging issue. I just don't think it's going to make it before this one dies.
  • rumijs
    rumijs Posts: 218 Member
    One thing I love about jawbone is their CS. My 24 randomly quit and they sent the next version up and it arrived within 3 days. No hassle. Hopefully this next one works longer for you :)
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