Fitbit Users

Join

HELP?!? My Charge HR copied my steps from yesterday!!

calyma11
calyma11 Posts: 6 Member
edited November 28 in Social Groups
I synced my Charge HR just after midnight and for some reason it copied my steps, floors and calories burned from yesterday and added them onto today... So it's 12:15am and it thinks I've already logged 8500 steps!

ppm1tmsu4gyl.jpg

Has anyone had this happen before? Is there a way to fix it?

Replies

  • titinil
    titinil Posts: 142 Member
    Sometimes all the panes do not update at the same time, so it's possible that it did not duplicate the information, but is simply still showing the old data.
    I've had it happen on both the website and the app.
    Refresh the page and see if it updates.
  • calyma11
    calyma11 Posts: 6 Member
    Still there. I've synced again twice and it's just adding my real steps on top of these.

    iPhone app and website show the same.
This discussion has been closed.

Categories