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False steps counted

botadufig05
botadufig05 Posts: 5 Member
in Social Groups
Woke up to see my zip showing over 16, 000 steps taken and calories burned 2,700, meanwhile MFP is showing total of 1,800+ calories burned. I took the battery out thinking it will reset it, but no. Does anyone have any idea what has gone wrong? Your kind inputs will be appreciated.

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  • NancyN795
    NancyN795 Posts: 1,134 Member
    I'd follow the instructions on the Fitbit site for resetting your Zip, but that probably won't clear those phantom steps. If it keeps doing it, you might need to contact their customer service.

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