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Owlfan88
Owlfan88 Posts: 187 Member
in Social Groups
My charge HR has started separating or having a bubble in the band. What is the best way to contact Fitbit? Email or phone? And what documentation do I need? DH bought it for me in a Black Friday sale and I got it for Christmas.

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  • janejellyroll
    janejellyroll Posts: 25,763 Member
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    When I had an issue, I emailed them (found the address on the website). I found their Customer Service response to be very prompt and helpful.
  • lc355
    lc355 Posts: 91 Member
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    Mine is doing the same thing but it is a replacement. Wonder how many times they replace? Original was bought beginning of January and was replaced in March due to being faulty, now this one is separating from the band.
  • CooCooPuff
    CooCooPuff Posts: 4,374 Member
    edited June 2016
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    I contacted someone on the customer support chart for a replacement band. You might need the original receipt. I also provided a picture of my issue.
  • Owlfan88
    Owlfan88 Posts: 187 Member
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    Ok thanks. I will try contacting them
  • chrislee1628
    chrislee1628 Posts: 305 Member
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    from what I gather just the once, then if that breaks or goes faulty, they will offer you a replacement at 25% off

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