Issue with Fitbit
Owlfan88
Posts: 187 Member
My charge HR has started separating or having a bubble in the band. What is the best way to contact Fitbit? Email or phone? And what documentation do I need? DH bought it for me in a Black Friday sale and I got it for Christmas.
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When I had an issue, I emailed them (found the address on the website). I found their Customer Service response to be very prompt and helpful.0
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Mine is doing the same thing but it is a replacement. Wonder how many times they replace? Original was bought beginning of January and was replaced in March due to being faulty, now this one is separating from the band.0
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I contacted someone on the customer support chart for a replacement band. You might need the original receipt. I also provided a picture of my issue.0
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Ok thanks. I will try contacting them0
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from what I gather just the once, then if that breaks or goes faulty, they will offer you a replacement at 25% off0
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