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Alta battery life suddenly tanked

michelleepotter
michelleepotter Posts: 800 Member
edited December 2 in Social Groups
I've had my Alta since April, and I love it. The battery life has always been pretty good, lasting about 5 days. The past week or two, it's suddenly tanked! I charged it fully on Wednesday evening, and today (Friday) it was almost dead by late afternoon! That's only two days! The only thing I can think of is that the original charger broke and I bought a new one (not from Fitbit), but it is charging just fine. It was full on Wednesday night when I put it back on. It's just discharging super fast! Anyone else have this problem?

Replies

  • NancyN795
    NancyN795 Posts: 1,134 Member
    I don't have an Alta and I'm not having a charging problem, but the first thing Fitbit would advise would be to do a reset on your device. Look on the Fitbit site for how to do that. If the problem continues, then contact Fitbit customer support.
  • michelleepotter
    michelleepotter Posts: 800 Member
    Ok, I've just done that and will see what happens.
  • macgurlnet
    macgurlnet Posts: 1,946 Member
    Have you been in an area with poorer cell reception than usual? I've noticed that my Flex battery will go down more quickly if I have All-Day Sync on & I'm in an area with poor service. I usually turn off All-Day Sync and don't open the app until I've got better service.

    The reset may help, too :)

    ~Lyssa
  • michelleepotter
    michelleepotter Posts: 800 Member
    macgurlnet wrote: »
    Have you been in an area with poorer cell reception than usual? I've noticed that my Flex battery will go down more quickly if I have All-Day Sync on & I'm in an area with poor service. I usually turn off All-Day Sync and don't open the app until I've got better service.

    The reset may help, too :)

    ~Lyssa

    I've mostly only been home, since I've been sick for a week. Cell reception is fine here. But the reset seems to be working!
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