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Charge 2 doesn't show steps in mfp

cnasca716
cnasca716 Posts: 1 Member
edited December 2024 in Social Groups
Edit-- I think it's working finally

Replies

  • retirehappy
    retirehappy Posts: 3,513 Member
    Not for me. Have disconnected the two apps and reconnected several times. Anyone else still having issues? The neg. calories nor steps are coming over on Fitbit connect nor iphone nor kindle. This never happened with my old Charge HR. Hope it is just a glitch as I love the new Charge2.
  • retirehappy
    retirehappy Posts: 3,513 Member
    Guess the problem was with the servers, everything has been fine lately. Still loving the Charge2 :)
  • amandavgomez
    amandavgomez Posts: 31 Member
    Yea mine didn't really synch up for a couple days, then it started showing my steps.
  • SusanMFindlay
    SusanMFindlay Posts: 1,804 Member
    It's showing my steps but I'm not sure what to do to get the calorie adjustments? Is there a setting I need to check or is it automatic and I just need to wait?
  • NancyN795
    NancyN795 Posts: 1,134 Member
    SusanMFindlay wrote: »
    It's showing my steps but I'm not sure what to do to get the calorie adjustments? Is there a setting I need to check or is it automatic and I just need to wait?

    If MFP is showing your Fitbit steps, then it should be doing calorie adjustments. When you go to the exercise page (or the diary in the mobile app), do you see a line for Fitbit Calorie Adjustment? If you don't have negative adjustments enabled and aren't active enough to get a positive adjustment, it could appear you're not getting an adjustment but the line should still be there.

    Here's a page that MFP has that takes you through the steps for troubleshooting when you're not getting adjustments: https://myfitnesspal.desk.com/customer/portal/articles/1427466-what-if-data-doesn-t-appear-to-be-syncing-from-fitbit-to-myfitnesspal-
  • SusanMFindlay
    SusanMFindlay Posts: 1,804 Member
    edited October 2016
    Where do I go to enable negative adjustments? (Edited: Never mind. I found it.)

    Yesterday might have just been that I burned about what was expected, but today FitBit thinks I burned a lot more than my activity level suggests so I'm expecting an adjustment. And I see the steps count on the Check-In page and Fitbit can see my calories and water intake from here. So I suspect I just missed something for the calorie adjustment part.
  • SusanMFindlay
    SusanMFindlay Posts: 1,804 Member
    New question. Maybe I'm missing something that's already there? Where do the adjustments show up?
  • NancyN795
    NancyN795 Posts: 1,134 Member
    SusanMFindlay wrote: »
    New question. Maybe I'm missing something that's already there? Where do the adjustments show up?

    Did you read the page I linked? The adjustment can be seen on the Exercise page of the MFP website, or in the Diary on the mobile app. Click the little 'i' (website) or tap the adjustment (mobile app) to see how it is calculated. If it isn't there, then your accounts aren't properly linked. Go to the page I linked and follow the troubleshooting steps.
  • SusanMFindlay
    SusanMFindlay Posts: 1,804 Member
    edited October 2016
    I did, thank you. But then I started doubting myself because it wasn't there. But it appears today - even though I did nothing different to make that happen. So, yay? :smiley: Hopefully, it stays.

    Thank you again for your help.
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