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Charge 3 not syncing steps to MFP

DavidIEvans
DavidIEvans Posts: 12 Member
in Social Groups
MFP has suddenly stopped syncing steps from a Charge 3 whilst the Charge is still syncing calories consumed. I've had to force a restart of the Chathe 3 this afternoon to sort out a problem caused by a Fitbit update and I think the 2 are a related issue.

Replies

  • DavidIEvans
    DavidIEvans Posts: 12 Member
    And again today
  • janejellyroll
    janejellyroll Posts: 25,763 Member
    This is a known issue that MFP has posted on the support page (delays in Fitbit sync). They've asked that you not connect and reconnect your devices while they're working on it as this will slow recovery for everyone.
  • elsbirds1
    elsbirds1 Posts: 1 Member
    Very frustrating...having to connect/disconnect and reconnect.
  • marielaem
    marielaem Posts: 202 Member
    Steps have not synced to MFP for weeks. Nothing works ... Fitbit Alta HR.
  • standout00
    standout00 Posts: 150 Member
    edited April 2020
    DavidlEvans, you first will have to download the Fitbit app and set it up. When you've done that make sure that Bluetooth function is on and that your Fitbit is connected to your phone through Bluetooth. Also make sure you sync your Fitbit with the Fitbit app first and then check Myfitnesspal
    for the amount of steps you've done so far. Hope this helps!

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