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fitbit zip doesnt seem to be picking up steps
Wantingtolose1
Posts: 139 Member
Do you have to wear something specific for the zip to pick up your steps. I just noticed that it was not picking up my steps when I was walking. Normally I wear jeans or pants which I have never noticed it not working but now I was wearing tracksuit pants (which are a bit lose around the waste) and it was not picking up my steps. Any suggestions?
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Replies
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It shouldn't matter. I used to have a zip and it picked up my steps no matter what I was wearing or where it was placed on my body.
Try resetting it:
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/?l=en_US&c=Topics:Troubleshooting&p=zip&fs=Search&pn=1
If that doesn't fix it you might need to contact fitbit support. I had an issue with a Flex not picking up steps randomly and they set me a replacement.0 -
thanks. it seems to be working again so ill see how it goes and if it stops working again try the reset.0
This discussion has been closed.