Jeweler messes up wedding ring... what would you want?
starrstarr007
Posts: 48
Hello there... so I am writing in hopes of getting some other people's perspective on my situation. I will try to be as brief as possible with still letting you know what has happened.
My fiancé went to a well know local jewelry store here in Seattle known for amazing rings and amazing service. He purchased my engagement ring there (and I must say it is the most amazing ring I have ever seen!!). So when it came time to get a wedding band, the natural choice was to go back there.
My ring is an interesting design so I asked the jeweler if the designer had ever made a band to go with it. They emailed me about a week later with a photo from the designer of what the wedding band would look like.
On Jan 2nd we went to the store and paid in full for the wedding band in the picture and since they are made to go together, I surrendered my engagement ring as well. I was told the new ring and my engagement ring would be back in 3-4 weeks. After 4 weeks, without hearing anything, I called the store and was told that my rings would be available the very next day. I walked there on my lunch break, they offered me the wedding band to try on which I did and then they boxed it up while giving me back my engagement ring which I put on my finger. Once I got back to work - I pulled out the band and much to my dismay it was made to fit on the wrong side of my engagement ring (opposite of the picture they provided me). To keep it short, there are many reasons more than just aesthetics on why it didn't work that way so I emailed my salesperson and told her. She said to bring the ring in the next day.
I drove to the store on the Saturday and armed with a print out of the photo they gave me, dropped off both of my rings, the sales person admitted it was her fault and that she would send the rings out Monday and call me Wednesday to tell me when I could expect them back and she promised to put a rush on everything. The store was packed with people and she had people calling to her even while she was speaking to me - I decided it was not the time to start discussion on how let down I was. I left the store fairly let down as I could tell they didn't think it was a big deal and there really wasn't an apology although they did admit fault.
Wednesday came and went, with no call. So Thursday I wrote a strongly worded, but polite email inquiring about my ring and letting them know that I was upset and let down by the service I had received. Later day I received and email saying that they promise to get it right this time and the rings would be back March 1st, which is almost 5 weeks (for those following along that is a week longer than the original purchase time)! Again, no real apology but just this don't worry we will get it right for you this time attitude, but no understanding that I am being put out. So another strongly worded email went out of Friday and on Saturday I received an email in which I finally got an I'm sorry from the woman. It struck me as a strange email though as it had an entire paragraph telling me how stunning I am, what a great couple we make, how we are always the talk of the store when we leave. Now I am not one to turn down a compliment - but I thought the email was weird. It really just felt like she was trying to butter me up. At the end of the email she said "We can give you 10% back on your wedding band. Is that sufficient for you?" I will admit the wording of it just made me feel like they really didn’t care and 10% was the cheapest way they could figure out how to get rid of me.
So now after all of this I may just have worked my panties into a right twist and that nothing is going to satisfy me, so I am asking you... what would you want from this store? My fiancé spent a good deal of money on my engagement ring from that store and then we spent another good deal on my wedding band. I am usually a very calm person and usually a prompt, sincere and nicely worded apology is all it takes for me to accept a situation and move on. I even told my fiancé when I went to go drop off the rings, that if I got a nice sincere apology, I would probably leave it at that. I am someone who doesn't even raise my voice...so this kind of situation is normal for me and most people will probably just think that I am having a case of bridezilla, but I assure you I am not.
Now that you have all survived my rant.... anyone have an opinion to share?
My fiancé went to a well know local jewelry store here in Seattle known for amazing rings and amazing service. He purchased my engagement ring there (and I must say it is the most amazing ring I have ever seen!!). So when it came time to get a wedding band, the natural choice was to go back there.
My ring is an interesting design so I asked the jeweler if the designer had ever made a band to go with it. They emailed me about a week later with a photo from the designer of what the wedding band would look like.
On Jan 2nd we went to the store and paid in full for the wedding band in the picture and since they are made to go together, I surrendered my engagement ring as well. I was told the new ring and my engagement ring would be back in 3-4 weeks. After 4 weeks, without hearing anything, I called the store and was told that my rings would be available the very next day. I walked there on my lunch break, they offered me the wedding band to try on which I did and then they boxed it up while giving me back my engagement ring which I put on my finger. Once I got back to work - I pulled out the band and much to my dismay it was made to fit on the wrong side of my engagement ring (opposite of the picture they provided me). To keep it short, there are many reasons more than just aesthetics on why it didn't work that way so I emailed my salesperson and told her. She said to bring the ring in the next day.
I drove to the store on the Saturday and armed with a print out of the photo they gave me, dropped off both of my rings, the sales person admitted it was her fault and that she would send the rings out Monday and call me Wednesday to tell me when I could expect them back and she promised to put a rush on everything. The store was packed with people and she had people calling to her even while she was speaking to me - I decided it was not the time to start discussion on how let down I was. I left the store fairly let down as I could tell they didn't think it was a big deal and there really wasn't an apology although they did admit fault.
Wednesday came and went, with no call. So Thursday I wrote a strongly worded, but polite email inquiring about my ring and letting them know that I was upset and let down by the service I had received. Later day I received and email saying that they promise to get it right this time and the rings would be back March 1st, which is almost 5 weeks (for those following along that is a week longer than the original purchase time)! Again, no real apology but just this don't worry we will get it right for you this time attitude, but no understanding that I am being put out. So another strongly worded email went out of Friday and on Saturday I received an email in which I finally got an I'm sorry from the woman. It struck me as a strange email though as it had an entire paragraph telling me how stunning I am, what a great couple we make, how we are always the talk of the store when we leave. Now I am not one to turn down a compliment - but I thought the email was weird. It really just felt like she was trying to butter me up. At the end of the email she said "We can give you 10% back on your wedding band. Is that sufficient for you?" I will admit the wording of it just made me feel like they really didn’t care and 10% was the cheapest way they could figure out how to get rid of me.
So now after all of this I may just have worked my panties into a right twist and that nothing is going to satisfy me, so I am asking you... what would you want from this store? My fiancé spent a good deal of money on my engagement ring from that store and then we spent another good deal on my wedding band. I am usually a very calm person and usually a prompt, sincere and nicely worded apology is all it takes for me to accept a situation and move on. I even told my fiancé when I went to go drop off the rings, that if I got a nice sincere apology, I would probably leave it at that. I am someone who doesn't even raise my voice...so this kind of situation is normal for me and most people will probably just think that I am having a case of bridezilla, but I assure you I am not.
Now that you have all survived my rant.... anyone have an opinion to share?
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Hmm.. I can't say that I would not be upset too and I think it's great that you've kept on them. With that said, everyone/every company makes mistakes. My uncles family owns a very reputable jewelry store in one of the most affluent areas of the state. He gets pro athletes, business men, etc to shop there. Naturally my fiance went there and got his help. My uncle designed a ring for me and had it made. A few months later, after it was paid off by my fiance, he proposed! I was so shocked and excited and proud that he went through my uncle's business. After a couple days I noticed that one of the stones in the channel was crooked. It really bothered me but I didn't make a stink because I knew it'd upset my fiance. After a month or so I went into the store and casually mentioned it to my uncle, he said "just turn it around so you can't see that diamond-haha" I was like, uhhhhh ok. After a few days I mentioned something to my grandma and I told her not to say anything. Well she did and my uncle called me to discuss. He told me to bring it in and he'd do what he could to try and fix it. I surrendered my ring for 3 weeks while one of his guys fixed it. I got it back and it's not 100% to my liking but it's not worth it to start family drama! knowing that it cost over $8000 bothers me a bit though. He didn't really apologize nor offer any compensation. They are just a mom and pop type store but their repuation is very, very good. Maybe my ring was the smallest, least expensive in the store but still, it's mine! So bottom line, I would be disappointed, but I think since you did get a written apology and 10%, I'd be pleased with that. After it's all said and done you could write a review on their website and explain your disappoint... maybe a few people won't pursue that store. I am proud of you for keeping on them and following up like you did! I bet your ring will be amazing when it's FINALLY done!
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I totally see your point and I have certainly calmed down A LOT since I wrote that post, I did really want other peoples opinions. I will say it wasn't the mistake itself that upset me, it was the way I was treated and lack of apology until I basically asked them to apologize to me (which I felt really weird about). I am not usually one to ask for anything. I haven't even had the balls to go back to my dry cleaning to ask him to replace my worn twice $90 sweater that has 6 in tear in it now.
I am certainly not trying to put them out of business, nor would I, while they may be local they have a few locations and are doing very well and I agree if it was family I would probably put it to rest as well.
Well thank you for validating my feelings I figure when they call and tell me it done, then I will go in and ask for what my gut tells me to ask for....
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i think 10% is a pretty good amount of compensation. i had to take my engagement ring in twice to be fixed within the first couple weeks of having it and they gave me about a 5% rebate. it didn't take as long for them to fix mine as it did for yours though (only about a week for the 2 combined trips).0
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I wouldn't let yourself get stressed over this. I would take them up on their offer of 10% off and then banish the whole ordeal from your mind. Wedding planning is stressful enough.0
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