Denny's

I went to Denny's the other night because my boyfriend wanted some pancakes. I knew I wanted an omelette but just wanted to look at the GF menu just to be 110% sure I wasn't eating anything that wasn't GF. I asked the waitress for a gluten free menu and she said "um, I don't think we have that" so then I asked for an allergen menu and she said "oh yeah hunny, of course, let me go get it." Has anyone else had this problem eating out at restaurants?? I usually stick to the same 5 or so places that I know are safe, just because its easier. Its so frustrating to me how many people have no idea what gluten is, especially those that work in restaurants! usually if I say something to the effect of "If I eat wheat then you will have an ambulance here" they get a manager for me. Has anyone else run across people in foodservice who have no clue what gluten is and are less than helpful?

Replies

  • MaggieSporleder
    MaggieSporleder Posts: 428 Member
    Oh if I say something like "I'm allergic to wheat." Cause I figure that easier than getting them to really understand, I inevitably get the answer well then only eat white bread, its not whole wheat... People just don't really understand. BTW Denny's puts pancake batter in their omelets to make them more filling or some crap.
  • marie5282
    marie5282 Posts: 61 Member
    I don't know about your Denny's...but the ones near me are no where clean enough for me to trust a lack of cross contamination.

    I especially "love" the waiters or waitresses who ask me if it's ok to have milk while on a gluten free diet. That's when I say thank you, pay for my drink, and walk out. You need to put your health first, and if someone isn't educated who needs to be, you can try, but who's to say if it makes it back into the kitchen?

    Saying that you're allergic to something like wheat leads to sometimes it being better, but that doesn't cover rye, barley, malt, or oats...My best advice is for you to stick with the places you're comfortable with, and maybe email the places that you'd love to have educated GF menus the requirements and the benefits of having a cross contamination free kitchen for the gluten free community.
  • jillybeanpuff
    jillybeanpuff Posts: 144 Member
    I had someone tell me one time I couldn't eat potatoes because they have gluten. I left that restaurant immediately. I didn't have a reaction to the omelette, but its good to know they put pancake batter in them!
  • anglyn1
    anglyn1 Posts: 1,802 Member
    I knew iHop did the pancake batter thing but I thought Denny's omelettes were ok.

    I agree most servers don't understand gluten free. Usually if you ask for the manager they understand and will make sure your food is safe. As to asking about milk I'm going to guess that is because most of the gluten free diners they see are probably autistic children who are also dairy free. I try to be patient and educate them on the diet. I didn't know much about being gluten free before I had to be.
  • pdworkman
    pdworkman Posts: 1,342 Member
    A lot of celiacs can't tolerate milk, and a lot of people are on gf/cf diet, so it is nice if the server asks.

    As far as potatoes go, sometimes they are floured/battered/deep fried in a shared fryer, so they may not be gluten free. It is worth investigating and asking questions.

    I would educate rather than walking out.
  • jillybeanpuff
    jillybeanpuff Posts: 144 Member
    They were mashed potatoes, otherwise I would have understood. I usually stay away from fries/potato skins/wedges because of cross contamination. But I couldn't think of any logical reason why mashed potatoes would have gluten in them.
  • laserturkey
    laserturkey Posts: 1,680 Member
    They were mashed potatoes, otherwise I would have understood. I usually stay away from fries/potato skins/wedges because of cross contamination. But I couldn't think of any logical reason why mashed potatoes would have gluten in them.

    Only thing I can think of is if they were made with broth that had a gluten ingredient in it, but I think that's unlikely.
  • Micahroni84
    Micahroni84 Posts: 452 Member
    Im super new to understanding my gluten allergy so it doesn't surprise me that people don't understand what gluten is. I learn new things about it everyday.
  • Micahroni84
    Micahroni84 Posts: 452 Member
    I think I'm starting to realize i might not be able to eat dairy. Or at least cows milk. I seem to do fine with goat cheeses though.
  • jillybeanpuff
    jillybeanpuff Posts: 144 Member
    I've been GF a little over a year and there are still things I forget about. Malt is probably the worst, that gets me almost every time. A lot of people who have gluten allergies/intolerances also have one to milk/dairy. I believe it is the protein casein that's the problem.
  • Micahroni84
    Micahroni84 Posts: 452 Member
    Not having fish in chips with malt vinegar is going is going to be so hard for me!
  • pdworkman
    pdworkman Posts: 1,342 Member
    Who knows!

    Here is an example:

    http://www.celiac.com/gluten-free/topic/52896-chilis-potatoes-are-not-gluten-free-anymore/

    They may make them from an instant potato brand that is not gf:

    http://gluten.lovetoknow.com/Gluten_Free_Cooking_for_Thanksgiving

    They were mashed potatoes, otherwise I would have understood. I usually stay away from fries/potato skins/wedges because of cross contamination. But I couldn't think of any logical reason why mashed potatoes would have gluten in them.
  • jillybeanpuff
    jillybeanpuff Posts: 144 Member
    very good point. I didn't even think about that! I don't eat at Chili's at all. There are quite a few places I just won't eat at because I can make grilled chicken and veggies at home for half the price :)
  • Keiras_Mom
    Keiras_Mom Posts: 844 Member
    I just have to give props to Chipotle. My daughter and I went there last night for the first time since going GF, and when I mentioned we were GF, the server promptly turned around, washed her hands, put on new gloves, and got all new utensils out to serve us so there would be no risk of cross-contamination. Also, according to their website, the only item they serve that's not GF is the flour tortillas. Everything else should be fine.
  • coronalime
    coronalime Posts: 583 Member
    Please remember...Servers are NOT nutritionists. They are paid 2.00 an hr. So..please..Ive been GF YEARS before this phenomenom has occurred. If you eat out. If you eat outside your house. YOU take a risk. Not the friend or relative or resturant. YOU. The chefs back there are sometimes a dishwasher that worked themselves up. They dont know where their ingredients and spices and such are outsourced. You really thought DENNYS was a good choice..really?
  • jillybeanpuff
    jillybeanpuff Posts: 144 Member
    No, I didn't think it was a good choice. However, that was where my boyfriend wanted to eat and I have eaten there before with no issues. I don't have celiacs and I don't have cross-contamination issues. The point was that I asked for a GF menu and she looked at me like I was crazy.
  • FitnessPalWorks
    FitnessPalWorks Posts: 1,128 Member
    Shame on the waitress for not even knowing about their allergen listings on their website. I'm sure there is a copy of it in the restaurant they could have shared with you.....

    http://dennys.com/files/allergen_sulfites_2012.pdf
  • jillybeanpuff
    jillybeanpuff Posts: 144 Member
    She found the menu for me after I asked for the allergy menu. She just didn't know what gluten was when I asked for a GF menu
  • jbonow1231
    jbonow1231 Posts: 75 Member
    I think one of the most potentially irksome or offensive questions that I often get when eating out is a variant on the question, "Is this for a diet, or is this a -real- allergy?"

    Which, maybe I'm just hyper sensitive while I'm losing weight, and feel that's some kind of "fat poke" but, it is rather bothersome for people to automatically assume it isn't a real problem. I think it bothers sometimes that other allergies are taken far more seriously.

    IE - if I told them I had a peanut allergy, I doubt anyone would ask "is that for weight loss?"
  • pdworkman
    pdworkman Posts: 1,342 Member
    The places that I have been asked variations on "is this an allergy?" then the server was trying to get a feel for how sensitive I was. Is cross-contamination a problem? Airborne? Are we talking anaphylaxis? Vomiting? Rash? If you are willing to give more information on your needs, the server is better able to communicate your needs to the kitchen and help you to pick out an appropriate dish.

    I have heard servers/chefs complain about the people who claim to be gluten free, and then are seen sharing the gluteny dishes of their friends. Or claim to be vegetarian and then share a meaty entree with a friend. If you are "only" on a diet, then you might not care that the fries were fried in the same oil as the breaded chicken. Or that the soy sauce has wheat in it. Whatever. If it is "just" a diet, you might not care about the little things, and be more like a low-carb or paleo customer.

    I'm not sure if there is a right way for a server to ask such a thing, though. It might have to be on a case-by-case basis. "The fries do not have any gluten ingredients in them, but they are not cooked in a dedicated fryer. Is that okay?" or "The sauce has soy sauce in it, is that okay for you?"
    I think one of the most potentially irksome or offensive questions that I often get when eating out is a variant on the question, "Is this for a diet, or is this a -real- allergy?"

    Which, maybe I'm just hyper sensitive while I'm losing weight, and feel that's some kind of "fat poke" but, it is rather bothersome for people to automatically assume it isn't a real problem. I think it bothers sometimes that other allergies are taken far more seriously.

    IE - if I told them I had a peanut allergy, I doubt anyone would ask "is that for weight loss?"
  • Kauaiartist
    Kauaiartist Posts: 86 Member
    I live on the island of Kauai - so restaurant choices are very limited, but the restaurant owners and managers here are really in tuned to the needs of people with allergies - including gluten. We do have a Gluten-Free bakery/restaurant on the island - the owner is Gluten Intolerant and she runs a totally gluten-free establishment - however - I do not indulge in her baked goods any longer - definitely NOT low calorie stuff! Of course we have a lot of hotels and they cater to all allergies - as do most all of the restaurants since we have so many people that come here from all over the world.

    I have found that if you explain the reason that you cannot have gluten (and I explain that means wheat/barley/rye etc. then the wait staff is really open and tries to help. I add in the statistic that 1 in about 10 people in the U.S. are gluten intolerant! I was amazed at how many restaurants on the "mainland" now have gluten free menus! I about went nuts when I was in Colorado on a visit at PFChangs - it was the first time I could have Chinese food in several years!!!! I was over the moon.

    People are definitely learning more about gluten allergies and more and more products are available in the stores (HURRAY!)

    So be patient - you are doing everyone a service by educating the public and restaurants about gluten-free diets. I am also lactose intolerant and my husband is also gluten and lactose intolerant (makes cooking and eating out much easier - no one gets the bread basket!).

    Aloha!:flowerforyou:
  • jnoring
    jnoring Posts: 93
    I asked for a gluten free menu at Joes Crab Shack and the lady told me they don’t have a special menu for diabetics…

    I also ate at Bone Fish Grill one time and the waiter told me he also used to have Celiac but then he was cured..... <.<