After dispatching for 6 years I feel like this poem is perfect and explains very well what we go through every day........

I am the voice that calms the mother into breathing life back into her asthmatic infant son.

I am the invisible hand that holds and comforts the elderly man who woke up this morning to find his wife of 50 years has passed away during the night.

I am the friend who talks the disgruntled teenager out of ending her own life.

I sent you help w...hen you had your first automobile accident.

I am the one who tries to obtain the information from callers to ensure that the scene is safe for those I dispatch to emergencies - all the while anticipating the worst and hoping for the best.

I am the psychologist who readily adapts my language and tone of voice to serve the needs of those I serve.

I have heard screams of faceless people I will never meet or forget.

I have cried at the atrocities of mankind and rejoiced at the miracles of life.

I was there, though unseen by my comrades in the field during the most-trying emergencies.

I have tried to visualize the scene to coincide with the voices I heard.

I usually am not privy to the outcome of a call, and so I wonder…

I am the one who works weekends, strange sifts, and holidays.

Children do not say they want my job when they grow up.

Yet, I am at this vocation by choice.

Those I help don't always say thank you.

Still there is comfort in the challenge, integrity, and purpose or my employment.

I am thankful to provide such meaningful service.

I am a Mother, Father, Husband, Wife, Sister, Brother, Son, or Daughter.

I am where you need me and still here when you don't.

My office is never empty, and the work there is never done.

I am always on call.

The training is strenuous, demanding, and endless.

No two days at work are ever the same.

Who Am I?

I am an Emergency Dispatcher and I am proud to serve.