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Flex's four lights of death?
FutureMrs0515
Posts: 18 Member
Has anyone had this issue? I have an email in to Fitbit but I have a feeling based on what I've read i'll be waiting a while.
I charged my Fitbit Flex over night. It looked like it charged had five blinking lights. I put in my wristband and nothing. It's just dead. Now when I put it in the charger it does nothing and it seems to only show me these four lights (two sets of steady lights separated by a blank spot in the middle). Anyone seen this? What does it mean? I've tried restarting my flex too but it's not responding to anything.
Help!
I charged my Fitbit Flex over night. It looked like it charged had five blinking lights. I put in my wristband and nothing. It's just dead. Now when I put it in the charger it does nothing and it seems to only show me these four lights (two sets of steady lights separated by a blank spot in the middle). Anyone seen this? What does it mean? I've tried restarting my flex too but it's not responding to anything.
Help!
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Replies
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Yup, it's dead. Mine did this last month. I'll give you some advice though, call Fitbit, don't wait for the email support. I called and they shipped me a new one the same day and I had it within 4 days.
Good luck
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Thanks! I am on hold now.0
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Hey @strawmama - did you have your receipt still? I'm hoping they will still help me out since I don't have it.0
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I still had mine
I bought mine on Amazon and just downloaded a copy of my purchase.0 -
As a dodo!
The support email team asked me to do some tests but took my word for it when I said nothing worked and despatched a replacement v quickly. I sent them a screen shot of my amazon order as evidence of purchase.
It was impressive customer service.0 -
Thanks for the feedback and the advice to call! My new Flex is on the way, even though I didn't have a receipt. Really high quality service.0
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Good to hear! Mine did this a couple weeks ago, but I went to the store I bought it at and they exhchanged it for me without a receipt too. I was so happy!0
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Thanks for the feedback and the advice to call! My new Flex is on the way, even though I didn't have a receipt. Really high quality service.
Yay!!0 -
mine is doing the same thing right now, i just bought it a few months ago, i am so pissed. i am not sure if i should go to the store or contact fitbit. either way i want a new one pronto. and i think they should fix this problem0
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put it in the charger and use a paperclip to reset. let charge to a full charge.
if it doesn't work/happens again soon, contact fitbit for a replacement.
it is extremely unreasonable to expect a device that gets this much use/wear to work without hiccups.0
