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Lost my fitbit

refuseresist
refuseresist Posts: 934 Member
in Social Groups
I am sad. Don't know how it happened but it is all lost

Replies

  • annie_e12
    annie_e12 Posts: 202 Member
    My daughter lost hers and Customer Service replaced it. It might be worth a try. They just asked her to send her receipt.
  • jennbeaudry
    jennbeaudry Posts: 52
    Fitbit replaced the first one I lost free of charge as well.
  • shawkins911
    shawkins911 Posts: 1
    already bought a new one. Just connected and activated. I see calorie data on the dashboard for days past including today even though I stopped logging on pal when I lost my unit. Should I disconnect fitness pal from the fitbit?
  • heybales
    heybales Posts: 18,842 Member
    Why disconnect? You burn calories even when sleeping - which is what Fitbit was assuming with no movement - sleeping level calorie burn.
    - So of course massively underestimated for today.
  • SallyCHurt
    SallyCHurt Posts: 3 Member
    Wow wish I'd thought of contacting them about losing mine. I've lost 2 Ones and am now on a Flex...
  • refuseresist
    refuseresist Posts: 934 Member
    edited October 2014
    I have contacted and they asked for the receipt so maybe they will replace :-) I didn't realise how addicted I was to it

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