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Jawbone Syncing Issues 5/16/15

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  • neilnpk
    neilnpk Posts: 2 Member
    edited May 2015
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    It shows my step goal from jawbone on MFP but steps and food diary are not syncing still shows 0.
    (I have an up 2 using the purple up app)
  • neechy
    neechy Posts: 7 Member
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    My steps have been entered for Tuesday but nothing before or after. Hope it's restored soon.
  • jennmac415
    jennmac415 Posts: 52 Member
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    Nothing for me yet... No steps at all... I'm beyond frustrated.
  • flyingspatulas
    flyingspatulas Posts: 97 Member
    edited May 2015
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    I even tried clearing the cache and data from both apps but that didn't help.

    ETA: Just checked again, I have steps from yesterday but not today. At least that's something.
  • sweetteadrinker2
    sweetteadrinker2 Posts: 1,026 Member
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    Nada, zip, zilch.
  • Dragon303
    Dragon303 Posts: 15 Member
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    Nothing here either... Very frustrating.
  • neechy
    neechy Posts: 7 Member
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    So looks like the majority of the steps have come over but it's still not showing the calories burnt. Maybe I've just lost those days.
  • neilnpk
    neilnpk Posts: 2 Member
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    Is the problem on MFP side or Jawbone...at least someone from MFP got back to us. Ive tried contacting Jawbone to no avail. Looks like i'll just use the UP app. Someone dropped the ball here.
  • neechy
    neechy Posts: 7 Member
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    It's on the MFP side. I did get a mail from JB but only because I mailed them. At this rate it'll be next week before its back to normal. My steps today haven't been pulled through and those that have haven't registered as ex cerise so I might have done over 10k steps and it's showing now it's not converted it
  • zdyb23456
    zdyb23456 Posts: 1,706 Member
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    All my steps have come over, but not today's... At least not yet. Weirdly, all my past days steps when it wasn't working have sync'd with the exception of last friday. So last Thursday and last Saturday have steps, but not Friday, which is kind of sad because I had over 20k steps that day - lol.
  • editorgrrl
    editorgrrl Posts: 7,060 Member
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    https://myfitnesspal.desk.com/customer/portal/articles/1983451--jawbone-syncing-issues-
    May 22, 2015 1:30pm PST - Things are looking good and everything should be back to normal within 24hours. Thanks for your patience!
  • flyingspatulas
    flyingspatulas Posts: 97 Member
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    My steps finally showed up today!
  • clorissasue0217
    clorissasue0217 Posts: 3 Member
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    I've walked 8000 plus and mfp shows 60
  • SezxyStef
    SezxyStef Posts: 15,268 Member
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    clorissasue0217 wrote: »
    I've walked 8000 plus and mfp shows 60

    ditto here mine hasn't updated since 6am this morning...
  • she_lived_wholly_forevermore
    she_lived_wholly_forevermore Posts: 179 Member
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    Issues here again too.

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