Jawbone UP Bracelet

Join

I'm done with jawbone!

zdyb23456
zdyb23456 Posts: 1,706 Member
edited November 25 in Social Groups
My husband bought me the up3 back in July - it broke in August, I contacted them and they sent me a new one. Now 2 months later it's broken again. Same issue as before.

I contacted them, but I doubt they will refund my money, but I'm switching to fitbit or something else.

I would be their number 1 fan if they could build a band that lasts longer than 2 months.





Replies

  • blossomingbutterfly
    blossomingbutterfly Posts: 743 Member
    It seems many are in the same boat as you for that. All my Jawbone friends have left for Fitbit. Seems maybe I got the only Up2 band that isn't broken *knocks on wood*
  • Harvie_Dent
    Harvie_Dent Posts: 11 Member
    i've had 3? or 4? that i've gotten to return. They do give you new ones, but it's a pain to keep contacting them to say their product broke, again
  • iecreamheadaches
    iecreamheadaches Posts: 441 Member
    Im switching to fitbit after christmas. I only got the Up band because it was cheaper for the time being.
  • lps1dragonfly
    lps1dragonfly Posts: 111 Member
    I had an up2 for 6mos and it broke. I now have an up3 and it's about 6mos old. my band has stretched out or I have really lost weight. I fight with keeping it snug all the time; i'm concerned that my numbers aren't true due to it always coming loose on me and almost falling off. if this one breaks i'm going to fitbit; that's what the majority of my friends use. I hate that because I love the app and that community too!
  • xbubbles86x
    xbubbles86x Posts: 7 Member
    I moved from fitbit to up2. I had the fitbit charge, battery lasted a few days they told me to turn off all notifications, alarms etc. Then it stopped charging after a couple of months they sent a new one then that stopped charging. The two combined didn't last more than 6 months. I loved the fitbit community and team games its a shame, and i like being able to see your progress with the screen on the band. So thought i would give the jawbone a go.
  • zeroone614
    zeroone614 Posts: 13 Member
    I also moved from FitBit to UP. First the 24 which started to kind of lose its shape after about a year. They offered me the UPmove + a $50 gift certificate for their store which I gave to my Mum as a present. But that thing, boy. I did not get on with the UPmove. It had the most insane sync issues. So I contacted them again and then I got the weirdest deal. They replaced the UPmove that I had with a new one and then gave me a 20% off code for their store. I then bought the UP2 and since then (October 2015) all issues are resolved! Hurrah!
    So, their customer service seems to be pretty great, even if the product isn't always.
This discussion has been closed.

Categories