dmoses wrote: »

I went into Fitbit setting and revoked access to MFP, then went to MFP and disconnected Fitbit tracker from there. I then went back to MFP and reconnected the Fitbit tracker app. Fingers crossed but all seems to be working at the moment. Urgh...

I did the same thing also and my steps showed up right away.

edit* i missed dysprosed's response when i posted this but seems he found same thing i found except i changed the steps setting in the MFP app not the fitbit app..

ok, so update, i was tooling around in the settings menus on fitbit and MFP, desktop and apps..... i have an older fitbit ONE, ive had a few years, and recently started using again but long story short after many unlinking revoking relinking/power cycling log outs logins etc. i found this and it worked for me, and i feel stupid i missed it.

i do not use any desktop apps. just the websites..
i use the fitbit app bluetooth connected to my fitbit, because i lost the bluetooth dongle for PC.
i have the MFP app, but i hardly use it. BUT this is where i think i found the issue that resolved at least for me.
and it appears to be available to set on the website for MFP as well..

i always just revoked and relinked, and it always showed it linked but never adjusted calories.

but then i noticed on the MFP app settings and now on the website settings, the app had indeed linked, but it was still set to "[X] Do not track steps". clicked on the fitbit tracker, and now i have calorie adjustments working.

so make sure that is set on your settings.. i missed it assuming linking made it an automatic change but it didn't in my case.

Thanks guys, issue resolved for me as well using the steps you outlined.

for the record i changed my setting in the MFP phone app settings. i just then happened to notice the website, so i took snips to post pics. it worked almost immediately.

my exact steps. noting i do not use the fitbit desktop app and my fitbit does not connect to my PC, it only bluetooths to my phone. (if you look under bluetooth settings fitbit will not show as a connected device. but the app syncs its data using bluetooth.)

I uninstalled the fitbit and MFP phone app rebooted phone.

Revoked access on fitbit website, removed fitbit from apps on MFP website and then logged out of both sites.

Logged back in to MFP website, added fitbit tracker in apps.

Then i plugged in my fitbit to the power cord and powered it on and off a few times while plugged in.

Installed MFP app and Fitbit app on phone again and logged into both. then waited a few min and checked on the
fitbit website that under fitbit settings/applications it says authorized access to MFP, Fitbit website and Fitbit for android.

Then i synced my fitbit to my phone through the fitbit app. (it may have synced automatically before i manually synced. wasn't paying attention.)

Thats when i found and changed that steps setting i posted above in the MFP PHONE APP settings, and it started working.

i dont know if it made a difference doing it through the app or website, but i did it through the app, and my snaps above showed on the website like that.

ladymoon001 wrote: »

Following - having the same issues. Fitbit gets data from mfp but map does not get from fitbit. Did all steps mentioned above.

Ditto.

I've unpaired and re-paired over and over...

I just joined this group. I have a new FitBit Charge 2 and I can't get it to sync to MFP for the calories either. I tried what daj150 said and it didn't work. ALthough I cannot find where to disconnect MFP from FitBit app at all. After I did steps 1-7, my FitBit app still had my meal calories in it so I'm not sure if it disconnected from the app. Where do I disconnect MFP from FitBit app?

Also on the mfp website HOME/CHECK in where you log your weight is it showing steps there? Mine was showing steps from my Fitbit there but not adjusting calories till I choose the tracker in the app..

sorry i have no idea if the exercise log carries over to MFP log i wouldn't think it would. But the calorie adjustment u earned on fitbit will carry over if your seeing adjustments now.

probably wont ever update past lost/sync data since the fitbit resets at midnight. i use a fitbit ONE, so i dont know if the newer ones keep a "memory" on the device, but i doubt it.

harmanee2000 wrote: »

Having the same issue with my Fitbit Charge. Idk who is supposed to fix it.

Did you read the post right above yours?

Since you don't mention what you have done, impossible for anyone to help you specifically.

You can wait for an announcement from Fitbit or MFP that something is fixed - and likely have to run through the detailed process already given - or you can try it now.

Finally decided to sync them. Yes, I selected the fitbit app in the 'step' section and disconnected/reconnected both a couple times... Still not working.

Really don't feel like uninstalling/reinstalling everything...

Thanks to you all, it worked this morning! I tried a bunch of times last night, waited a bit between attempts and got nothing. However, this morning I have 104 extra calories after run/walking for 30 minutes.

Thank you!

i'm glad its working for those that used my steps posted above, since it is working for others as i posted. for ppl still having issues, did you follow the process i posted above exactly? because mine worked within minutes.

also (if you dont have negative calorie adjustments selected, you wont see adjustments until you've gone above the baseline MFP gives you.)

set your activity level on MFP to sedentary (you can set higher if you know your active, you will just see less of an adjustment)

"Francl27", it takes 5 minutes to revoke access and disconnect and log out of both websites, and uninstall reinstall the apps on the phone.. it's not that much of a pain.

also, do you all have the bluetooth turned on on your phones? are the time zones u set on MFP and FITBIT the same?

do you have all day sync on in settings on the fitbit? (will periodically update.sync throughout day) i have this set to ON
i have always connected off to save battery.

if you have both off, it will only attempt to sync when you open the app, or manually force sync on your phone.

make sure the MFP steps tracker part match in the phone app and the website. if they don't one can overwrite the others, which is why you have to log out of everything and start from scratch working from websites, then to phone apps. dunno if rebooting phone helped clear a cache in memory or not.

did you youtube how to power cycle your fitbit device, you have to do it while plugged into charger, usually hold a button for like 10 seconds, and it'll show fitbit version number or something....

Thanks, steps appeared next day by following your process.

I am having the same trouble with MFP and FITBIT not syncing info to each other. I have delete
both apps reloaded both, and reset my phone iOS. Now, I am getting calories to show in Fitbit app but it is showing my calories for today as the calories for Friday and Thursday as well. MFP app not showing any Exercise adjustment for Thursday or Friday. Very frustrating.