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MyFitnessPal Community

Syncing issue today

leonadixon

Hi is anyone else having issues with MFP syncing with their Fitbit today and yesterday?

Replies

dcpassmore

Up last night and out again this morning

autumnblonde1

Mine wasn't synced again this morning. Second time in four days. This is annoying, as the only way I've found to resync it is to log in to MFP on an actual PC (not a tablet or phone) and disconnect the Fitbit app, log out of both Fitbit and MFP, then log back into MFP, reconnect my Fitbit to MFP through the actual computer website, and it'll work. I've found no other workarounds, so those without a PC may be out of luck, and this seems wrong. Why can't MFP fix this issue if it's a constant problem?

tdhandy51

I haven't had a sync this AM either. Somebody at MyFitnessPal needs to start paying SERIOUS attention to this issue. It is the type of thing that will drive customers away!!!

502Monica

I try to be understanding when things go down but this is honestly ridiculous. MFP is owned by Under Armour, a huge company that surely can employ a few more engineers and developers. Sometimes it goes down for a few hours or a day, okay that is annoying but whatever. But multiple days? Unacceptable. Millions of people use this app daily. They are going to drive people away.

heybales

It's probably more to do with spending money on the servers that handle the sync info and perhaps faster internet access to them. Or not willing to spend more to increase capacity.

From the effects seen, it's obvious there is a cache system for holding these synced updates from 3rd party. Because sometimes they eventually catch up.

And that would explain why it's bad to do the disconnect/connect routine when it's behind, those cached updates still have to be dealt with, but now the account sync identifiers have been changed from that reconnect, so a bunch of bogus updates now to be examined, thrown away, response sent back to 3rd party, they deal with it, ect.

The cache system would also allow replying to the 3rd party that update was received, even though it hasn't been applied to the MFP account yet - otherwise the 3rd party could keep sending an update thinking it wasn't received since no acknowledgement returned.
So perhaps they are bogged down even sending ACK's and the 3rd parties keep sending info.
Though, my Garmin info finally made it over for logging to my account.

thunt655

Have been having issues off and on for about a week. I have to do the reset at least once a day and then it maybe works for part of the day. This is getting to be very frustrating. Any idea when the issue is going to be resolved.

nickchristian3910

Mine not working again as of today.

SunKissed1989

Mine is only syncing when I disconnect and reconnect today. I shouldn't have to do this every time I want to sync right? Will try again after work and at night to see if there's any improvement.

tdhandy51

Mine stopped syncing this morning sometime between 0700 and 0800.

tinafaye13

Mine stopped this am only shows 6 steps

BingeNinjaNate

Mine isn't syncing either as of this morning.

heybales

SunKissed1989 wrote: »

Mine is only syncing when I disconnect and reconnect today. I shouldn't have to do this every time I want to sync right? Will try again after work and at night to see if there's any improvement.

This action fouls things up actually. And why they almost always say don't do it.

Because you create a new synced set of associations on each side, there are remaining cached syncs with the old numbers still being dealt with, but now there is no actual associations, so it just slows things down in general, except for your first sync.

tess5036

Mine hadn't synced over the last 10 hours

dcpassmore

Mine off as well

psicocat

Mine has not synced for 48 hrs, looks like the Garmin is coming out. I'm not happy with Fitbit at all right now!!!

heybales

psicocat wrote: »

Mine has not synced for 48 hrs, looks like the Garmin is coming out. I'm not happy with Fitbit at all right now!!!

Garmin having multitude of sync issues too, longer than current MFP issue actually.

Suggest using the search feature for "garmin sync" and scan list for "problems" "issues" "trouble" ect and see if current issues are doable for you.