Fitbit Users

Join
We are pleased to announce that as of March 4, 2025, an updated Rich Text Editor has been introduced in the MyFitnessPal Community. To learn more about the changes, please click here. We look forward to sharing this new feature with you!

Can't disconnect old fitbit

Determined1974
Determined1974 Posts: 5 Member
edited December 2024 in Social Groups
I've revoked access in fitbit but still can't disconnect??

Replies

  • Cedwards223
    Cedwards223 Posts: 1 Member
    I just had this issue today, and I fixed it just now. Is it possible that you have more than one MyFitnessPal account? Maybe one in the past? Under a different email? If so, you must completely delete that old MyFitnessPal account, revoke access in FitBit under settings>applications, and try connecting it all again. I was frustrated about this for the past few months. I tried this just now and it worked like a charm! Hope this helps!
  • heybales
    heybales Posts: 18,842 Member
    Determined1974 wrote: »
    I've revoked access in fitbit but still can't disconnect??

    Besides great suggestion above - is the error generic with no account names just saying it's already associated with an account?

    It may not be yours.

    And you won't be able to correct it.

    Click on Help - Troubleshoot - email support in the web account. Not sure where it's at on app.
    Provide Fitbit serial number as shown on Fitbit side.
This discussion has been closed.

Categories