Replies
-
Can you share a screenshot of the error message?
-
Hi all- this should be fixed shortly, thanks for your patience.
-
Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
-
Not at this time. Best alternative to adding steps manually would be to log your walking as Exercise.
-
Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
-
That's totally normal. In short- steps themselves are not actually a factor in your calorie adjustment. Your device (in this case Garmin) is recording your overall activity and sending that over to us, in addition to your steps which may or may not be a factor in how many calories you actually burned. Please see:…
-
Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
-
Posting this as best answer and on the last page so everyone sees; We want to reassure you that we are fully aware of the problem with the days on the diary being labeled incorrectly, and have created an open bug ticket to investigate the issue further. Our team is aiming to have a fix for this issue released in the…
-
We want to reassure you that we are fully aware of the problem with the days on the diary being labeled incorrectly, and have created an open bug ticket to investigate the issue further. Our team is aiming to have a fix for this issue released in the upcoming app version, 25.38.0. Please be on the lookout for this update.…
-
Sorry you're having that issue! We'll need you to write in to support so we can troubleshoot with you and figure out why that's happening. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
-
We've opened a ticket with our developers, asking them to investigate the issue further. We hope to have a resolution in place as soon as we can. We will reach out to you if they need additional information, or when we have any updates. Our sincere apologies for the inconvenience this issue may cause in the mean time.
-
Sorry you're having that issue. You'll need to reach out to our support team for help with this, so we can troubleshoot and investigate further. Please be sure to mention which platform you are experiencing this on, and definitely provide screenshots if you can. To reach our support team for assistance, please visit…
-
I believe this is a known issue- it's definitely not a conscious change. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
-
Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
-
Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
-
You can report bugs and issues to our support team by visiting https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
-
Right, but if you don't write in to provide us further details and perform some troubleshooting, it's not possible to help you. Unless literally every person using the program is having this issue, we need further information in order to nail down exactly where the problem is and why it's happening. Thanks for writing in-…
-
That doesn't seem right. We'd love to help investigate and get this solved for you. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
-
Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
-
We sent you the following email back on August 13th; We want to reassure you that we are now fully aware of the problem and have created an open bug ticket to investigate the issue further. Our team is actively working to identify the root cause and will aim to resolve it as quickly as possible. Please accept our sincerest…
-
You would want to connect one or the other, but not both as this would cause duplicate exercise data to sync over to MyFitnessPal. We support both programs so choose whichever one you like better.
-
Hi @chriswalls1208. This is because all of the members of your group are "Group Leaders". Leaders are given limited moderation tools within their groups because they're expected to moderate their groups themselves. If everyone is a Leader, then everyone can do that. This isn't necesscarily problematic, but the only…
-
I see, you're on the Manage My Day view. Just tap onto Lunch and then swipe right to delete the item.
-
Hold on- are you trying to delete a created Meal item (a Meal is a specific thing that is saved under My Meals, it's a combo of different food items that you specifically created) or are you just trying to delete items from your diary? If you're just trying to remove items from your diary; Tap the "Log Food" or "Diary"…
-
Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
-
In our iOS apps: - First tap "More" in bottom right corner - Next, tap "My Meals, Recipes & Foods" - Then "Meals" To delete a Meal: - Swipe the item from right to left to reveal the "Delete" button, and tap "Delete" To Edit the items on a Meal - Tap the Meal you want to update - Tap the Edit button on the bottom of the…
-
It doesn't look like Nutrisense is one of our supported partner apps, so unfortunately we cannot provide any guarantee that any connection they advertise will be effective or provide support to get that working. We definitely plan on adding more integration partners to our program in the future. At this time, we do not…
-
Thanks for providing a screenshot. On my own device my page is a lot more centered, as you likely remember it- we did recently release a slight update to the website diary that changed the dimensions, which is the likely culprit here. That said- when I open my own page it's centered "correctly". If you have your page…
-
Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
