durden MFP Staff

test

Replies

  • Do you happen to have Net Carbs turned on? That would certainly explain it. To verify, In our Android and iOS Apps*: Open the Menu or More(...) menu Select Settings then Diary Settings Toggle Net Carbs Mode off, if it's currently on To reach our support team for assistance, please visit…
    in Carbohydrate Values Are Displaying Incorrectly Comment by durden 1:36AM
  • I'm afraid it's the latter case here; Just to be sure I looked this up, and it turns out i've personally responded to several of your emails and you've never gotten back to anything i've sent. I'd suggest checking your spam folders.
    in Keep Private Groups and Comments PRIVATE Comment by durden November 19
  • This means you have a second account and your Fitbit is connected to it. The easiest way to remedy this is to send your Fitbit ID to our support team, who can disconnect your Fitbit from your other account. Here is how you get your Fitbit ID via your dashboard: Log in to Fitbit.com and click on the person icon in the upper…
    in MyFitnessPal and Fitbit not connecting Comment by durden November 18
  • That's very much not the case and I hope you reconsider.
    in MFP is in Swedish & I don't know why Comment by durden November 18
  • Happy to help, ya'll. It's what i'm here for.
    in Keep Private Groups and Comments PRIVATE Comment by durden November 18
  • @Adventurista @aalley5 @DNjoys I believe this issue should now be resolved; i've done some limited testing and believe that to be the case, but am going to ask you all to verify for me if you can before we consider this resolved.
    in Keep Private Groups and Comments PRIVATE Comment by durden November 18
  • Thanks for all the details you've all given here and in the support request that was sent in- having hard info and screenshots is very valuable. I'm compiling all of this and doing testing so I can send a detailed report to our forum provider, Vanilla. To be very clear again; this is the first time this has ever been…
    in Keep Private Groups and Comments PRIVATE Comment by durden November 15
  • Chiming in again; i've done some testing around your private group's posts, and am confident that even if you have a public activity feed, that private group posts do not show up, period. If anyone is seeing any different, please feel free to send a support request per the above with ATTN: Durden in the subject line (or…
    in Keep Private Groups and Comments PRIVATE Comment by durden November 14
  • This is the news to me. Please send us a support case with any/all relevant information you have so we can investigate. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com Thanks!
    in Keep Private Groups and Comments PRIVATE Comment by durden November 14
  • Computers can't really just "do math bad" so I imagine there is something else going on here, though impossible to say without investigation and troubleshooting. Our support team would be happy to help you with that; please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
    in Carbs Not Calculating Right Comment by durden November 13
  • We've got a bug ticket open for this and are investigating- if it sticks around for more than a few days I expect it will show up on the known issue list at that point.
    in Fitbit steps duplicating from yesterday Comment by durden November 13
  • If there was a single solution I could provide, I would happily post that here. If that is not the case, such as now, the best advisement I can provide is to point you towards our support team so you can get individualized help from one of our agents.
    in Syncing Fitbit Comment by durden November 12
  • Welcome @yaqoob199a! Hope you're able to find the support and resources you're looking for. I'd definitely suggest taking a look at our Getting Started and Health & Weight Loss categories for inspiration and tips.
    in Hello Comment by durden November 12
  • Hi @ArletteLeathem! Welcome to our Community. :)
    in I'm new here Comment by durden November 12
  • Hi all, confirming the issue is on our radar and people are looking into it. Thanks for reporting and for your patience.
    in Fitbit steps duplicating from yesterday Comment by durden November 11
  • Apologies, but it's not possible to remove the calorie goal at this time.
    in How do I remove the calorie goal? Comment by durden November 8
  • Hello! Please reach out to our dedicated support team for assistance by visiting https://myfitnesspal.zendesk.com/hc/en-us or emailing directly to support@myfitnesspal.com
    in Can't update calorie goal Comment by durden November 6
  • Just going to confirm that we aren't putting our program in Swedish to sell Premium. Unless it's working? If this is happening on the website, it could be due to visiting the wrong address (.com/nl) or a number of other factors. To reach our support team for assistance, please visit…
    in MFP is in Swedish & I don't know why Comment by durden November 4
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
    in I have problems connecting my Garmin to the MFP app. Is there something I can do? Comment by durden October 31
  • This would depend on where you initially subscribed. Web Subscriptions purchased on the myfitnesspal.com website are managed on the website. Log in to http://www.myfitnesspal.com and click My Home then Premium On the Premium detail page, click Subscription Settings in the upper right corner. Set the Auto-Renewal menu from…
    in Changing from monthly to yearly subscription Comment by durden October 29
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
    in Steps logged don't match the source and kjs lost won't log! Comment by durden October 28
  • So 9 times out of 10 this is due to receiving a calorie adjustment via exercise. Are you certain you turned off Exercise Calories and didn't instead turn on Negative Calorie Adjustment? These are different features. Jut to be absolutely sure, go ahead and make sure you've turned off Exercise Calories: - In Android and iOS,…
    in Food diary macro goals not matching set macro goals Comment by durden October 24
  • Sorry to hear you're having so much trouble. Our support team would be happy to help you with this- have you tried reaching out? To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
    in This app is very unreliable Comment by durden October 23
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
    in Syncing Fitbit Comment by durden October 22
  • We don't currently support the ability to sync to food scales at this time, but we will definitely consider it for a future integration!
    in Sync Etekcity food scale info from VeSync App? Comment by durden October 21
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
    in Can't add new foods Comment by durden October 21
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
    in What’s with the long app load times? Comment by durden October 15
  • You may cancel your recurring subscription at any time before the next renewal date. Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date. You are canceling the next billing charge — Premium features will remain available to you until…
    in How do I cancel this subscription Comment by durden October 14
  • Please reach out to our dedicated support team for assistance by visiting https://myfitnesspal.zendesk.com/hc/en-us or emailing directly to support@myfitnesspal.com
    in All of my history is gone Comment by durden October 9
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
    in Not opening on my iPhone but no problem on my ipad Comment by durden October 1
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