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Since you purchased the subscription via the App store, you would need to contact them directly regarding any cancellations or refunds, as there is no way for us to have access to that payment on our end. Apple controls all of their services. They have a very strict security data policy and will not provide us any…
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Already done before I replied; keep in mind what you encountered is just an auto response, you'll want to continue on to make an actual support ticket in the future. Thanks!
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Just closing the loop on this; you got a response and had your issue resolved 3 hours after you wrote in. Premium support means you should get a response within 24 hours.
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You should have a response within 24 hours- and usually much sooner. If you don't, shoot me a DM or make some noise here.
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If you suspect or realize that you've been contacted by a scammer, please feel free to forward their usernames and any other pertinent information to me via DM, or through our support team.
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To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
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@EclipsedAgain Weird. Please write in to support with "ATTN: Durden" and we can troubleshoot this. If you could send in a screenshot of your entire screen with that report it would be helpful. To write in, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
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@EclipsedAgain that appears to be a mobile screenshot; on mobile you just use your standard emoji keyboard like you would on every other app on your device. The emoji icon is only available/necessary on desktop.
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The Premium + option is being rolled out slowly, and isn't fully available just yet. We encourage you to check back periodically over the next few weeks. Once Premium + is available, you will see a direct path on your subscription screen within your app which will allow you to upgrade or downgrade your premium…
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Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
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Individual exercises logged within Fitbit will not show as an individual line item within your exercise diary on your MFP account. The calorie burns for those specific exercises are sent to MyFitnessPal and included within the total daily calorie burn pushed from Fitbit to your MFP account. This is then displayed within…
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Are you a Premium member, or a Premium+ member? Meal Planner is locked behind the Premium+ paywall, so if you haven't upgraded to that new tier, you won't be able to fully access the feature.
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There's not a direct Blue Apron integration or anything like that, but when I used to use it I would just search our database- since there's only a finite number of Blue Apron recipes, chances are another user has already added those meals to the database and you can simply log them. If not, you can create a food item or…
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Thanks for bringing this to our attention! @Lietchi is absolutely correct that as a Beta feature, we're actively working on making this better, and this feedback is super helpful. I've already brought this to my department head's attention and this is being taken seriously.
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That doesn't sound right at all. If you haven't been advised by a doctor to eat that little (which they most certainly wouldn't unless you were a bariatric patient) please consider setting up your goals for maintenance in the app. It is correct that we will not provide you goals lower than 1200 calories/day for women, or…
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If you get a friend request like this, please report them either to our Customer Happiness team, or to me directly via DM so I can remove them from our site.
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@AnnPT77 That was indeed a deliberate change to reduce the business of those areas, yes.
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No I understand; what I am suggesting is that as a workaround, you create an "exercise" and call It fitbit calories for example, and just assign whatever calories burned number you need to. Just trying to help!
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I'm guessing this is probably in reference to "find a friend" or a similar feature, in which case I think you may be overthinking it. We ask permission to access your device's contact list so you can invite people to the program. It's a fairly standardized procedure available on basically every program that utilizes…
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@patriciafoley1 We've had this feature for quite a long time, actually! To add a new exercise go to the "cardiovascular" section, then "create new exercise". Since this will be an individual estimate, it will be for your personal database and not the main database. You can also add in a new Strength exercise via the…
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Your browser should have something like that available, but that's outside of my purview.
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Nothing was done in the last 24 hours. We covered this earlier in the thread, but if you're pasting in a large document from a computer you'll want to right-click and "paste and match style" for best results. Long story short, every text editor has their own thing going on. I tested pasting between every editor I had…
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Already provided an update on the previous page.
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Yes, that is actually exactly what you would want to do. If you need any additional help with that please contact our support team at https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
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You may cancel your recurring subscription at any time before the next renewal date. Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date. You are canceling the next billing charge — Premium features will remain available to you until…
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There's currently a Fitbit outage causing this; https://support.myfitnesspal.com/hc/en-us/articles/35268344835085-Issues-Connecting-and-Syncing-with-Fitbit
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Hi all, update here; https://support.myfitnesspal.com/hc/en-us/articles/35268344835085-Issues-Connecting-and-Syncing-with-Fitbit Starting later in the day on Friday, March 21st, we started seeing an uptick in cases in our queue and have started an investigation. Reported issues include, but are not limited to: inability to…
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We have your requests; you wrote in 3 hours ago and we have a little over 1,000 other support requests in the queue awaiting response. As a Premium member you can expect a response within 24 hours. If you don't receive a response by then, please let me know.
