durden MFP Staff

test

Replies

  • I see, you're on the Manage My Day view. Just tap onto Lunch and then swipe right to delete the item.
  • Hold on- are you trying to delete a created Meal item (a Meal is a specific thing that is saved under My Meals, it's a combo of different food items that you specifically created) or are you just trying to delete items from your diary? If you're just trying to remove items from your diary; Tap the "Log Food" or "Diary"…
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • In our iOS apps: - First tap "More" in bottom right corner - Next, tap "My Meals, Recipes & Foods​" - Then "Meals" To delete a Meal: - Swipe the item from right to left to reveal the "Delete" button, and tap "Delete" To Edit the items on a Meal - Tap the Meal you want to update - Tap the Edit button on the bottom of the…
  • It doesn't look like Nutrisense is one of our supported partner apps, so unfortunately we cannot provide any guarantee that any connection they advertise will be effective or provide support to get that working. We definitely plan on adding more integration partners to our program in the future. At this time, we do not…
  • Thanks for providing a screenshot. On my own device my page is a lot more centered, as you likely remember it- we did recently release a slight update to the website diary that changed the dimensions, which is the likely culprit here. That said- when I open my own page it's centered "correctly". If you have your page…
    in Food Diary Comment by durden August 14
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
    in Premium ??? Comment by durden August 13
  • No way to "flag" a group, but posting here works- thank you!
  • Could you provide some more details?
    in Food Diary Comment by durden August 12
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • Please see: https://support.myfitnesspal.com/hc/en-us/articles/360032624311-How-do-I-delete-an-entry-from-my-food-diary
    in Delete Comment by durden August 12
  • Right now I believe the meal planner is only set up to provide you with a single grocery reminder week. Otherwise you would need to decide for yourself when to pick up specific items based on your grocery list.
  • We might not actually support Samsung tablet use- but i'm not sure about that. Our support team would be able to give you a definite answer. You should be able to use the MyFitnessPal website just fine on the tablet though. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or…
  • It seems like it's the pop-ups that are the issue, not the actual streaks. We will definitely report this to our team and see if we can improve this experience. Thank you for your feedback!
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal .com
  • To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • Re the fist part; that isn't actually true. We do have a team that is literally working on consolidating and fixing items in the database. Using the report function helps with that.
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal .com
    in Free Trial Comment by durden August 4
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal .com
  • Have you used a free trial before? Each user/account only gets access to one free trial of premium ever, regardless of what any marketing emails say.
    in Free Trial Comment by durden August 1
  • That's weird. We would need more information- we haven't made any changes that would specifically cause this, so a fix would depend on your hardware, etc. Please create a support ticket and i'll discuss some further steps with you.
  • This is almost certainly it, and is almost always the point of confusion when we're asked about percentages.
  • It's very possible that you may have accidentally created more than one MyFitnessPal account in the past, and your Fitbit is linked to a different account. Currently, you can only have Fitbit linked to one MyFitnessPal account at a time. Would you mind trying to go to your Fitbit account, and then settings, then…
  • It appears that you've received numerous replies from our support team. Please continue to communicate with the support agent via email and make sure to provide any necessary information they have requested to escalate your concern.
  • There's not currently a Print option available for Meal Planner, but we will definitely consider it for a future update!
  • Go ahead and just Report those, thank you!
  • Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • It does. If you're having an issue with linking or syncing, you can reach out to our support team for help. Please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
    in Samsung Comment by durden July 23
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