Premium ???

dj8y9byc8y
dj8y9byc8y Posts: 1 Member
edited August 13 in MyFitnessPal Tech Support Questions

I recently joined. I paid for the premium and yet I still have ads and I'm constantly being asked to go premium, so what did I pay for? I am a little confused. I was looking forward to using this app, but I can't seem to get past this and I don't know how to contact anyone . Any suggestions?

Answers

  • durden
    durden Posts: 4,410 MFP Staff

    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

  • ilyo777
    ilyo777 Posts: 25 Member

    I've been premium for years, with the subscription on auto-renew. It's not due until next month but now I'm seeing ads and loads of 'upgrade to premium' messages everywhere. It shows 'no subscription' even though I have a receipt showing it renews on 7th September 2025…

  • raimondodibella1
    raimondodibella1 Posts: 2 Member
    edited August 30 

    I've been a Premium member for over ten years, with automatic renewal on October 15th each year. Four days ago, the Premium features disappeared, ads appeared, and my profile doesn't show any subscriptions. I promptly contacted technical support, who are investigating, but I still don't have the Premium features.
  • Merkavar
    Merkavar Posts: 3,111 Member
    https://community.myfitnesspal.com/en/discussion/comment/48741264#Comment_48741264

    Same. This is the exact same thing for me. Payment is due on the 1st of next month.

    It is like I am getting 363 days of premium instead of a full year

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