*PLEASE NOTE: This is not a monitored tech support channel. For troubleshooting, please reach out to our Customer Happiness team at https://myfitnesspal.zendesk.com/hc/en-us
MyFitnessPal Tech Support Questions
Discussion List
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Please flag the spam !
The new forums have features to limit spam, like rate of posting restrictions. However to keep the boards easy to access there are no restrictions on signing up and posting, so we still get spam here. We can now flag the posts and have them disappear if 5 people mark them as spam, so as well as shouting at the screen when…
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Search for Help Desk articles in the forums with Federated Search!
Hi all! I wanted to take a moment to announce a new feature we’ve enabled in our forums and dive in to how it is used. Federated Search is a useful function that combines the existing search tools you already use in the forums with our database of Help Desk FAQs on the MyFitnessPal platform. What does this mean? Basically-…
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Welcome to the MyFitnessPal Tech Support Questions Category!
Welcome to our community! This forum category, MyFitnessPal Tech Support Questions, is the place for you to ask technical questions about how to use the app or website to be answered by other members. This is not a monitored tech support channel. For troubleshooting, please reach out to our Customer Happiness team at…
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Confused about subscriptions costs
I've paid for Premium and I've been charged £39.99 and also £64.99? I've queried with Apple and they have just declined the refund. i can't seem to find the answer why i've been charged twice. According to this website you can't have 2 subscriptions.
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Logging Progress Beta
Is there any way to turn off the Beta Logging Progress? I deselected it numerous times but it just comes right back. It’s a nuisance that just slows the logging progress
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Option to edit steps tracking.
I'm currently having issues syncing my steps throw my Apple Watch and other apps that I track my steps. It will be great if is compatible with other apps.
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Step count
Hi everyone, I’m just trying to find out about the step counter in the app even tho I have it linked to my health app for Apple Watch and the Accupedo pedometer in the app it is always way lower than my actual steps for the day my watch is showing 2,222 so far today but the app is only showing 982
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Calorie counter goes to zero when I manually put in an exercise
The counter might show say 10,000 steps and 150 calories burned, which seems quite low but that is a separate topic, but when I manually put in say 500 calories for treadmill work then the calories I burned that the app tracked me on resets to zero about 30 seconds later. So the app does not have ability to add both the…
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How do you link to a Fitbit?
I'm trying to get my Fitbit (Versa 2) to link with My Fitness Pal but it won't work.
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Dropping out
Hi - my app keeps dropping out midway through exercises - can you assist please
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Changing from net carbs to regular carbs on macros
Hey there! Any idea on how I change my net carb macro to regular carbs? I am allotted 110 carbs a day, but I’m only able to set net carbs for my macros on premium version.
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Pay for premium but seeing ads??
Hi I pay for premium, have for over a year. Why then am I suddenly seeing ads suggesting I should switch to premium??
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What Does "Complete Diary" Actually Do?
Does the "Complete Diary" button actually do anything? When I click it, it gives me a tidbit of info like "If you keep doing this you will be X lbs in X weeks" or something like that. Is that the only point of it? Or does it have some other effect in reports or something? Thanks!
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There used to be a feature where you could multi add your food.
I don’t see the multi add feature anymore. Could someone please help?
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My goals will not update
I changed my macro goals on both my phone for a low carb diet. It keeps reverting to 188 gr carbs a day. Tried it on my laptop and the same happened. Help!
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Connect to fitbit
Say I need to disconnect from Google health which I don't have. Any ideas?
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Calculating Iron
Hi there, I’ve been iron deficient for a while now and I modified my diet to make sure I try to hit the 90-100% for Iron as per the nutrient summary. I read that I should hit 18mg/day. Does anyone know how to calculate what my % number means in mg?
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How do I make change the view of a page?
I’m a new subscriber and I’ve been using the macro view and now when I click on it to see the breakdown there’s this overview screen basically telling me to log my food - which I’ve usually just done. How do I delete that view? I don’t want the overview with the stupid blue smile. I want the breakdown of my macros. Why am…
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Cannot link Fitbit to my new account
I had to delete my old account because the email it was linked to got hacked, and I’ve started a fresh, and I’ve tried to link my Fitbit to my new account, but it keeps giving me an error message saying I can only have it linked to one account at the time, and the other account has been deleted. How do I go about fixing…
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Hello
Hi there just joined and setting up logged my food today and my weight height ect however my step count from my Samsung galaxy watch isn't transferring over onto myfitnesspal app any suggestions
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How to link to Glorfit device
I have a viovy smart watch, it's app is called gloryfit. Is there a way to link my smart watch to my fitness pal profile for the step count and stuff?
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Why does my dashboard keep resetting itself to default?
I keep editing my dashboard to remove the logging progress and add carbs and fat to my goal cards, but when I restart the app, it’s reset back to default.
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How can I go back to carbs instead of net carbs
I'm really frustrated by the net carbs feature. I'm pre-diabetic and don't get the luxury of "new math". MFP is my favorite app and I am always telling people to use it. But net carbs doesn't help me at all. Please help me turn the awful feature off. I'm sure many like it, but when sugar has killed people in your family…
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Best App to Sync to MFP - Android with Galaxy Watch
Does anyone have any insight on the best fitness tracking apps to use to sync with MFP? I have a Galaxy S22+ and and S4 Galaxy Watch. Just seems like whatever I use to sync isn't connecting consistently.
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Fasting
Hello! I'm new to Fitness Pal and just tried logging a fast and received a message that logged fasts cannot exceed 24 hours. Why is this? I fasted for about 30 hours - I can't log that?
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Server timeout?
Been having a lot of server timeout messages. Lost a long post because of it. Just wanted to mention it. Y’all probably already are aware.
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Fitbit and MFP not connecting
My MFP account is not connecting to my fitbit. I logged out both accounts and logged back in. Still didn't connect. I when on youtube to see if there was another way to get both of them connected. Nothing worked.
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Tracking for overnight workers
I work 7pm-7am 4/5 nights per week .can you give me an example of how to track
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Link my phone and watch?
How do I link the health data from my iPhone and the date from my Apple watch? I do not see either of these options listed.
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Food not logging
Hi So I have finished my first week of logging food each day. I got my weekly report this morning and when I read it there were no foods or drinks logged. Everything was 0. But when I scroll right to the bottom it shows 68 foods logged. Have I done something wrong while logging or how do I complete my report. Thanks
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MyFitnessPal has my wrong email address on my profile
Having the wrong email address on my profile means that I have no way to communicate or make changes to my account. I can only log food. I cannot sync devices. I’d like to communicate to somebody to fix this but they communicate only by emailing me at the address I do not have! I can’t even figure out how to cancel this…
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Fitbit + MFP
Hello! I just bought a Fitbit and signed up for MFP yesterday, and I have a question about the two. My understanding is that it's important that the start time of an exercise is logged in MFP, so it can properly calculate calories burned. However, where I have confusion is if I should also be starting the exercise on the…
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After iOS update, Apple Fitness activity like walks, jogs, basketball etc not syncing to MFP
Since I have updated to the new iOS on my phone, any workouts that I do using the fitness app on my watch is not syncing to MFP. Any ideas how to fix this?
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