Anyone notice that snacks are missing from the Nutrition-Summary file in the report export?

shenty
shenty Posts: 3 Member
in MyFitnessPal Tech Support Questions

Hi All

I was hoping to use the Nutrition-Summary CSV file which is one of the three files you get when you do a report export. I noticed that it has lines for Breakfast, Lunch and Dinner but no line for Snacks. I reached out to support 3 times, but all I got back was crickets chirping. Anyone else use this feature?

Thanks, Tim

Best Answer

  • durden
    durden Posts: 4,336 MFP Staff
    Answer ✓

    We sent you the following email back on August 13th;

    We want to reassure you that we are now fully aware of the problem and have created an open bug ticket to investigate the issue further. Our team is actively working to identify the root cause and will aim to resolve it as quickly as possible. Please accept our sincerest apologies for any inconvenience this may have caused.

    In the meantime as a workaround, you can access the export functionality through the progress section by going to More > Progress > Export.

Answers

  • shenty
    shenty Posts: 3 Member

    @durden Thanks for getting back to me. It must have ended in the email dumpster because of the 68 emails I received on 8/13 between 12:21 AM and 9:14 PM there is nothing from MyFitnessPal in the inbox, junk, trash, or archive. If you know what time it was sent or the "From" name I can run through the email server logs to try and track down where it is getting dropped.

    Regards, Tim

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