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Contacted support as suggested, sent lots of information back as requested, now told the ticket will be closed as it's been escalated to 'Level 2' support who "won't respond unless they need more information or have a fix", so I'm left with an account I can no longer use via the mobile (Android) App, despite it working…
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Thanks for your help, I'll await further contact from support on this and hopefully a resolution can be found to my issue as currently I'm paying for a premium membership that I just can't use and this has been ongoing for a number of days. Fingers crossed.
