MFP & Fitbit linking problem, so frustratred :(
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Bump. I have everything disconnected now. Who is best to contact first to get this resolved? (fitbit or MFP)
It's almost certainly an MFP problem. It isn't clear, though exactly what problem you're having. If you're not seeing your steps and not getting an adjustment then try reconnecting the accounts but then make sure you check that MFP is using "Fitbit Tracker" as your step source.0 -
fitbit reading calories from here, but exercise not logging from fitbit (including steps and cycle commute). Assume there is some issue to be resolved. have done the disconnect thing. worked ok yesterday.0
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I'm in the same boat as you, calatibo. It's really, really irritating.0
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I had this problem - it's a MFP problem not a Fitbit one. You need to raise a ticket with MFP and they're super busy so it can take a while for them to get back to you. Fitbit can't help because the problem is on MFP's end.
The Fitbit food diary is awful, so it's worth persevering. MFP makes all the difference.1 -
Hello everyone.. you have to delete any previous MFP accounts. I had two of them and I deleted the old one and than MFP allowed me to connect to my fitbit to my new MFP account... TRY THIS I HOPE IT WORKS0
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hamdehhamdeh wrote: »Hello everyone.. you have to delete any previous MFP accounts. I had two of them and I deleted the old one and than MFP allowed me to connect to my fitbit to my new MFP account... TRY THIS I HOPE IT WORKS
That's a rather infrequent rare case. And usually (it used it anyway) it specifically stated that issue.
Same if 2 Fitbit accounts.
Problem is tech support had to truly get rid of 2nd account - so still needed assist.0 -
Literally just fixed this issue. I had to delete my connections in fit bit and MFP. Reconnect and you have to select the steps in the settings of MFP. I also had to enable the the negative calorie adjustments. Complicated....I know!0
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I have the same issue where I try and sync Fitbit and MFP. I get the "Another MyFitnessPal account has already been linked to this Fitbit account. Only one account may be linked at once."
- I only have one MFP account.
- I have tried the solution presented here: https://community.fitbit.com/t5/Third-Party-Integrations/Charge-hr-won-t-sync-with-myfitnesspal/td-p/794976
- Revoking MFP access, logging out of both accounts, waiting, and trying to sync again does not work.
- I tried contacting both MFP and Fitbit support with no reply.
I'm starting to feel that this is a lost cause.
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You can't fix that error on your own. none of the thrown around solutions will work.
The comment prior to yours was NOT on the same issue.
You must contact MFP.0 -
Help us please0
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215darlene wrote: »Help us please
MFP techs do NOT read these forums to find people to help.
If you have the issue as described in this topic - solution was given twice - contact MFP directly.
Fitbit may be faster, but the issue probably isn't on their end - they can disconnect the account - But MFP side will still see that device ID linked to another MFP account.0 -
I just solved this now - and it WAS because I had an old account linked to my Fitbit...Save the fustration and search your old emails for old accounts. Mine is syncing perfectly.2
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I was having this exact same issue and was certain I only ever had one MyFitnessPal account and couldn't understand why, when I tried to connect my Fitbit to my account, it was saying there was another account already linked. Having read the above advice from NinjaOlu, I racked my brains to think of what old email addresses I may have signed in on - remembered I first had an account back in 2016 when I was working somewhere else and gave that email address a shot - turns out I DID create an account using that email address. Deleted account, tried linking again to current MyFitnessPal account and hey presto - it connected!!
If anyone is having this same issue - take the advice above - check old emails just in case you signed up previously with a different email address!!
Thank you NinjaOlu :-)
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