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Steps from UP app do not appear in MFP?!

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Replies

  • jennmac415
    jennmac415 Posts: 52 Member
    I am beyond frustrated, done all of their "fixes" multiple times, emailed them last week and still no real response other than their standard "we got your email" response. Are they just ignoring this problem? I have all the same issues as all the above posters ....and yes, I've even tried their "fixes", on my laptop, my ipad and my phone. Nothing has worked.
  • TRS_One
    TRS_One Posts: 14 Member
    same problems here. Was able to disconnect via MFP website, but now cannot seem to reconnect to Up. Anyone have instructions?
  • editorgrrl
    editorgrrl Posts: 7,060 Member
    TRS_One wrote: »
    same problems here. Was able to disconnect via MFP website, but now cannot seem to reconnect to Up. Anyone have instructions?

    The sync between MFP & Jawbone is broken: https://myfitnesspal.desk.com/customer/portal/articles/1983451--jawbone-syncing-issues-
  • TRS_One
    TRS_One Posts: 14 Member
    Thanks editorgrrl. Unfortunately during troubleshooting, I disconnected Up from MFP, and now I cannot add it back. Anyone have instructions on how to do this?
  • Spike_G
    Spike_G Posts: 149 Member
    TRS_One wrote: »
    Thanks editorgrrl. Unfortunately during troubleshooting, I disconnected Up from MFP, and now I cannot add it back. Anyone have instructions on how to do this?

    There is a known bug with not being able to connect using the app, have you tried doing it on the MFP website?

    (This obviously won't help the logging problem as that is a separate issue)
  • editorgrrl
    editorgrrl Posts: 7,060 Member
    ismg68 wrote: »
    TRS_One wrote: »
    Thanks editorgrrl. Unfortunately during troubleshooting, I disconnected Up from MFP, and now I cannot add it back. Anyone have instructions on how to do this?

    There is a known bug with not being able to connect using the app, have you tried doing it on the MFP website?

    (This obviously won't help the logging problem as that is a separate issue)

    ^This. Connect your accounts at https://www.myfitnesspal.com/apps/show/97
  • TRS_One
    TRS_One Posts: 14 Member
    Thanks editorgrrl- that link worked to re-pair MFP and UP. Still no steps being sync'd from UP to MFP...
  • editorgrrl
    editorgrrl Posts: 7,060 Member
    As @ismg68 said above, they're two separate problems. MFP has posted no updates about the sync problem: https://myfitnesspal.desk.com/customer/portal/articles/1983451--jawbone-syncing-issues-
  • jbaconca
    jbaconca Posts: 1 Member
    I also came across this https://myfitnesspal.desk.com/customer/portal/articles/1984935--trouble-with-step-tracking-functionality-

    So it seems that they are working on the issue, however are still having problems. I hope they get it fixed soon, I am about to drop MFP all together, because this has happened before many times.

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