Steps not showing on mfp

Cant get steps to show on mfp. Anyone help?

Replies

I have followed the instructions multiple times. MFP still isn't posting my steps. They have not posted since before July 12th for me.

bruinsgirl3319

Has anyone from MFP even said ANYTHING about this? Even if it's just a "Hey, we know there's a problem and we're working on it"? Because I'm feeling that they aren't even acknowledging it and so far I haven't seen anything that indicates otherwise...

tuxmomoftoo

Mine is back to normal now.

shadow2soul

bruinsgirl3319 wrote: »

Has anyone from MFP even said ANYTHING about this? Even if it's just a "Hey, we know there's a problem and we're working on it"? Because I'm feeling that they aren't even acknowledging it and so far I haven't seen anything that indicates otherwise...

It's actually noted in the help section under Known Issues: Integration Partners.
https://myfitnesspal.desk.com/customer/en/portal/articles/1824975-known-issues-integration-partners

Sadly the last update of that page was July 1st. So that means they've known about it since at least then.

Amazon_Who

Well mine finally started syncing Thursday. Now it has stopped again.

bruinsgirl3319

dixie_amazon wrote: »

Well mine finally started syncing Thursday. Now it has stopped again.

MFP says 7300 steps but I have 8600. Gonna shower now and see if that updates it. May disconnect now and reconnect post-shower

heybales

Just so everyone knows - even when it is working as expected - steps don't sync from Fitbit account to MFP account like everytime your device syncs to your Fitbit account.
That would be way too much syncing - as is it all the accounts constantly syncing is probably the reason for so many issues that crop up that effect everyone from time to time.

I'd be curious if it matches what used to be last year - which is the steps are synced across accounts when the calories for the daily burn are synced.
This is on properly working accounts.

And that used to only happen when the daily burn was 100 calories higher than the last sync total.

Vicxie86

Christine_72 wrote: »

It should look like this.

Thanks for this. Mine stopped syncing all of a sudden and when i followed this guide, it started working again.

Fesanso

MFP is not syncing with Fitbit for me today. Fitbit is seeing MFP...ie water consumption is updating. But I'm getting '0 Steps'. Grr.

ktothema

I wish mine had been solved that easily. Tried it all, MFP still isn't pulling fitbit data across.

2essie

They are working on it. It is a known issue. Mine hasnt't worked for 4 days then this morning it started syncing again, then it went off again. MFP is asking people not to disconnect and connect again because this is adding to the problem

mom2natalie

2essie wrote: »

MFP is asking people not to disconnect and connect again because this is adding to the problem

Where did you see this?

NancyN795

mom2natalie wrote: »

2essie wrote: »

MFP is asking people not to disconnect and connect again because this is adding to the problem

Where did you see this?

https://myfitnesspal.desk.com/customer/en/portal/articles/2512971-fitbit-sync-issues-7-25-16

The text of that is:

"Monday, 7/25/16, 8:30am PDT

Hello folks,

Please accept our sincerest apologies for any problems you are having with your Fitbit sync. Due to extreme traffic, we are experiencing Fitbit delays. It is important during this time you do NOT unlink your Fitbit, as this may lead to longer delays and possible loss of data.

We appreciate your patience and understanding as we do all we can to restore the connection to normal sync as soon as we possibly can.

Thank you,
MyFitnessPal Staff "

BarbieAS

Christine_72 wrote: »

Christine_72 wrote: »

Make sure in the app under 'steps' you do NOT have "don't track steps" ticked. If this is ticked you wont receive any syncing info.

Is my above post invisible?? Have any of checked your steps setting? I'm not having an issues.

I'd like to encourage everyone again to check their steps setting in their app. What seems to have happened to me was that somehow my setting changed to "don't track steps." I'm 100% certain that I didn't change it, I made no changes to the app at all prior to my issues, so it must have been a glitch on the MFP side. MFP was still getting my data, as in the "check-in" or "progress" section accurate step and sleep minute totals were appearing, but on the app my "steps" number showed as 0 for the 3-4 days I had issues, and MFP was not calculating any exercise adjustment at all - usually when you have a 0 adjustment you at least have the note with the current adjustment calculation in your food/exercise diary, but I didn't even have that. I corrected my "steps" selection and had to wait until the next morning, but at that point it started working again. Could have been a fluke/coincidence, or it could have been what corrected it. Can't hurt for everyone having issues to at least double check that it's correct.

joann

when I try to sync my fitbit on my laptop it tells me there is no internet connection which is bull since Im on the internet dont make any sense

mom2natalie

I seem to be syncing again

heybales

joann wrote: »

when I try to sync my fitbit on my laptop it tells me there is no internet connection which is bull since Im on the internet dont make any sense

Different issue - did this just start?

Mine did I think on Friday.

Do you use Windows XP?

Have you searched online help from Fitbit's discussion board, since that software piece is theirs.
And you can't have a sync issue with MFP if Fitbit's not even getting your device data.

scottlwl

Just my luck... I get to goal with fitbit but want to track nutrients to maintain so pay for mfp premium..... Then it breaks haha

Standard.

Hopefully a fix will happen soo

heybales

heybales wrote: »

joann wrote: »

when I try to sync my fitbit on my laptop it tells me there is no internet connection which is bull since Im on the internet dont make any sense

Different issue - did this just start?

Mine did I think on Friday.

Do you use Windows XP?

Have you searched online help from Fitbit's discussion board, since that software piece is theirs.
And you can't have a sync issue with MFP if Fitbit's not even getting your device data.

Mine just starting working today - so it was a Fitbit issue that prevented the Fitbit Connect to work.

I'm guessing the sync server on an initial ack failed to respond, or timely enough, so the client figured no internet, no sync, not even going to waste time starting if no where to send the data.

Too bad they don't cache some of the data on your computer for a short time period. What if on extended road trip with no internet, but wanted to get the stats from a day's worth of hiking off the device before it was replaced?

scottlwl

All seems fine at my end. Steps syncing through and calorie adjustment added.

As a side....

Steps come through and calories added to daily goal, however on the instructions it states to add activity in mfp not fitbit... So I went for a swim added the activity in mfp and it added the burn in but took it off the fitbit but calorie adjustment. So it was a swim for nothing. If that makes sense... Can't be right can it?

NancyN795

scottlwl wrote: »

All seems fine at my end. Steps syncing through and calorie adjustment added.

As a side....

Steps come through and calories added to daily goal, however on the instructions it states to add activity in mfp not fitbit... So I went for a swim added the activity in mfp and it added the burn in but took it off the fitbit but calorie adjustment. So it was a swim for nothing. If that makes sense... Can't be right can it?

MFP wants you to log exercise on their site, just to keep your eyeballs there. There's actually no reason to do that. I log all food in MFP and all exercise in Fitbit. However, even if you log the activity in MFP, you should get credit for it, because it should send the info that you entered in MFP to Fitbit and increase your Fitbit calories burned. It just doesn't show in your Fitbit adjustment in MFP because you logged the exercise in MFP.

scottlwl

Ah I see.

Just will log my swimming in fitbit then... And let the adjustment, er adjust. Hehe thank you

bruinsgirl3319

I'm not syncing once again. Was working fine this morning. REALLY starting to get frustrated with this... The weird thing is my calories from before it crapped out are still showing under my exercise calories???

mom2wessarah

Mine works fine, but for the life of me I don't remember how I did it. I do remember I did a google search or two and that helped me. So it does work.

heybales

bruinsgirl3319 wrote: »

I'm not syncing once again. Was working fine this morning. REALLY starting to get frustrated with this... The weird thing is my calories from before it crapped out are still showing under my exercise calories???

Sure, not weird at all - Fitbit did sync over a value - MFP is using whatever it's got.
And it's got something to do math with, despite being old data.

This isn't a dynamic 2-way live sync like Wifi sending data back and forth between devices constantly.
This is static data at certain points being sent, nothing may be received at that point at all from the other side.

2essie

Mine hasn't been syncing for 9 days now. Hope they sort it soon

Scott_Mahan

Same here. It's been over a week. I had Fitbit on the phone and they say the problem isn't on their side.

CarolPre

My steps are there, but it's not giving me any credit in my calorie adjustment. I try not to use my exercise calories, but it's motivating to see them there. So frustrating.

Scott_Mahan

As of this morning, I am getting both my steps and calorie adjustment! I hope everyone else is having the same results.