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Fitbit not syncing with MFP

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Replies

  • stetsonlikethehat
    stetsonlikethehat Posts: 7 Member
    Mine worked on Saturday, and that was that.

    Given that my FitBit synchs with its own web site, but not with MFP, my best guess is that someone updated the API for it at MFP and broke the connection. And until someone at MFP takes a look at the code and corrects it, nothing will be fed from FitBits to MFP.

    This is really annoying. :(
  • kuroshii
    kuroshii Posts: 168 Member
    Mine basically stopped as of yesterday. Synced once, at midnight last night, but nothing all day or all day today.
    Just because it's a fitbit-to-MFP problem doesn't mean the problem is on the MFP end. Fitbit could have the data and not be sending it, or have changed the code on their end without telling their partners. That's happened more than once before. Fitbit wants you to use THEIR site not MFP's, so it's not as big a priority for them.
  • hikernut53
    hikernut53 Posts: 43 Member
    This is terribly frustrating! I have gotten so used to using these tools, that I'm kind of at a loss now. I hope it gets fixed ASAP!
  • NancyN795
    NancyN795 Posts: 1,134 Member
    kuroshii wrote: »
    Mine basically stopped as of yesterday. Synced once, at midnight last night, but nothing all day or all day today.
    Just because it's a fitbit-to-MFP problem doesn't mean the problem is on the MFP end. Fitbit could have the data and not be sending it, or have changed the code on their end without telling their partners. That's happened more than once before. Fitbit wants you to use THEIR site not MFP's, so it's not as big a priority for them.

    I've been using Fitbit with MFP for almost 3 years. As I recall, every time there has been a problem like this, it has been on MFP's end, not Fitbit's. In this case, MFP is acknowledging the problem: https://myfitnesspal.desk.com/customer/en/portal/articles/2512971-fitbit-sync-issues-7-25-16
  • stetsonlikethehat
    stetsonlikethehat Posts: 7 Member
    I received email from FitBit yesterday that basically acknowledged that it is on their end. I'm hoping it's resolved soon, as if my FitBit can't work with MFP, then I need to change something.
  • she_lived_wholly_forevermore
    she_lived_wholly_forevermore Posts: 179 Member
    Fitbit says there's an internal server issue and it's still not working so...they are probably working on an update to fix it. I hope.
  • scottlwl
    scottlwl Posts: 14 Member
    No news on a fix yet then? Shame
  • dbadajos
    dbadajos Posts: 1 Member
    Same issue here: food intake being tracked and synced but MFP isn't tracking the steps. It's displays a 0. It has been like that all day. I had the same problem Sunday and left it alone out of frustration. Monday night, I tried all the disconnect and reconnect solutions and it worked for a couple hours later. I went to bed and woke up today to not only it not working but my steps being erased for Monday. I've now since then tried revoking access, disconnecting the app, clearing cache and data, and restarting the programs and nothing. I've tried doing it on my cell and laptop and MFP will still only sync food to Fitbit but will not track and deduct exercise from the steps on Fitbit.
  • kuroshii
    kuroshii Posts: 168 Member
    It was doing that for me (looking like zero all day) both Sunday and yesterday, but seemed to fix itself mid-morning today. On another thread there's a post quoted from MFP folks asking to NOT do the disconnect/reconnect thing because that's actually *adding* to the problem as more requests for data-conversion get backed up.
  • CooCooPuff
    CooCooPuff Posts: 4,374 Member
    I just got this issue today. Zero exercise calories for the whole day. I just got an update notification for Fitbit and assumed that would fix it but no luck.

    My activity is fairly similar to yesterday, so I just ate around the same number of calories.
  • hikernut53
    hikernut53 Posts: 43 Member
    When people were commenting about this earlier, mine was still syncing...then it stopped working suddenly two days ago... :( I didn't realize how much I used this feature...I sure hope it gets resolved VERY soon.
  • drspouse
    drspouse Posts: 1 Member
    Mine has been off for two days, so a different time period to some of you. We should be contacting MFP, right? Not Fitbit.
    Again, food is going into Fitbit records fine, but no steps in the other direction.
  • bruinsgirl3319
    bruinsgirl3319 Posts: 32 Member
    Was working fine all day today then just now when I went to log my food it's not working, yet I'm still getting credit for the steps I took????
  • 2essie
    2essie Posts: 2,849 Member
    Mine has been 8 days now that it will not sync with MFP. Really annoying
  • bruinsgirl3319
    bruinsgirl3319 Posts: 32 Member
    edited July 2016
    I guess the plus side is even though they aren't being converted to exercise calories, my steps are showing up under "Check-In"? MFP emailed me back saying they're aware of the issue and are trying to fix it. Seriously considering looking into other apps
  • Kullerva
    Kullerva Posts: 1,114 Member
    Mine doesn't work, either. :( WTH happened?
  • CooCooPuff
    CooCooPuff Posts: 4,374 Member
    Three days without any sort of adjustments. I checked this under my app and made sure to select Fitbit last night. :(
    Christine_72 wrote: »
    Make sure in the app under 'steps' you do NOT have "don't track steps" ticked. If this is ticked you wont receive any syncing info.
    I've just been looking for previous days with similar activity and eating around those numbers.
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