Charge 2 won't sync

Merkavar

I have a surge, MFP is synching with fit bit, but fitbit isnt synching with mfp.

Like I am not getting any exercise adjustment from the fitbit, this has been going on for days now. tried disconnecting etc

RLF022012

I've tried everything suggested, multiple times. I don't know what else to do. How do I contact MFP support to get some help with this?

heybales

It is MFP.

And MFP doesn't read this forums to engage in troubleshooting efforts - not nearly enough money to do that.

Gotta log a trouble ticket.

AutumnDraidean

Heybales, My steps are what are not syncing. When they did, MFP would assign a calorie burn that generally matched what it would have assigned for the activity had I logged it as a workout. For instance, I would spend 60 minutes cross country skiing and the resulting activity as steps would go to MFP as say 500 calories. If I told MFP that I had been XC Skiing for 60 minutes and it would say I had perhaps burned around 500 calories, it might say 450 or 550 but it was close enough for me to accept as my probable burn so I obviously wouldn't double the entry.

I was happily going along, adding my food consumption and making a point to NOT eat all my calories and I've lost about half the weight and I was really excited.

This all worked beautifully for about six weeks and then it didn't.

So I went over to Fitbit and I started a thread that has gotten me nowhere. Today I tried the steps as described here; it's message 55 of 91. https://community.fitbit.com/t5/Third-Party-Integrations/FitBit-not-linking-with-myfitnesspal/m-p/1476038#M12565

I tried the steps BUT when I go back into my fitnesspal it's already reconnected to Fitbit. Is that normal behavior??? I also synced and still no steps come over from fitbit to MFP. Now I will wait until morning and see what happens tomorrow.

Here's my thread over there. https://community.fitbit.com/t5/Third-Party-Integrations/My-fitbit-stopped-sending-steps-to-MyFitnessPal/m-p/1822889/highlight/false#M15878

I'm so upset and frustrated. It was really validating to see my steps and activities turned into calories that I had burned and I want it to be fixed...

heybales

When you disconnect through the web accounts on each side, you need to exit, really exit, the apps first.
Phone off is best method.
Once MFP is disconnected and Fitbit is revoked, you should log out of both web accounts too, just to confirm.
Log into MFP and start the sync process.
Log into Fitbit to finish it off.

If still only a 1 way issue to MFP, if time zones are confirmed in account, then trouble ticket to examine if MFP account is corrupted.

Merkavar

Mine fixed itself. Working again.

saminabilal

heybales wrote: »

When you disconnect through the web accounts on each side, you need to exit, really exit, the apps first.
Phone off is best method.
Once MFP is disconnected and Fitbit is revoked, you should log out of both web accounts too, just to confirm.
Log into MFP and start the sync process.
Log into Fitbit to finish it off.

If still only a 1 way issue to MFP, if time zones are confirmed in account, then trouble ticket to examine if MFP account is corrupted.

This worked for me. Thank you!!

clcoble

Mine's not working today but has worked just fine the past. I've tried all of "heybales" steps. Anyone else experiencing this today? I have a Charge HR (first version).

513llong

The past 2 days I have had these issues. It is extremely frustrating. Tried all of the steps.

acole5690

Tried the steps several times, and it looks t have synced and the nothing back to square one. I tried to manually put m workouts in but the adjustments only deducts with a negative

JDJUMPIN4JOY

Following.. I just got a new charge 2 thought I needed to sync from old Fitbit.. I disconnected and reconnected.. Nothing..

AutumnDraidean

I blunderingly followed Heybales steps and it worked!! For now anyway. I did do an app update to MFP yesterday so maybe that had something to do with it.

In the interest of helping others...What I mean by blunderingly is this...

Remember how I complained that it looked like MFP was reupping it's connection to fitbit by the time I went back to do that step on the phone only version? well I don't think it ever really was. Because when I looked on the web at the connections they were not connected. So I turned off the phone and then told them to connect, turned on the phone and when I started the apps, fitbit first, then MFP, Viola the steps were there.

It's been a truly difficult week or so, but I *might* have it fixed *Crosses fingers and toes!!*

NewDawnDH1

Have been trying for a week now with my Charge 2. My original Charge HR was working perfectly well across both sites but broke. I bought the Charge 2 to replace it and no matter what I do [Revoking, removing the apps, re-connecting] I am still only getting one way data. Food entries are going from MFP to FitBit but no calorie burn going from FitBit to MFP. Can anyone suggest a solution? So frustrating. I have even resorted to setting up this new MFP account to test it and it still doesn't work!

Francl27

I can't even find my fitbit in the 'steps' options now on MFP.