Charge 2 won't sync

nic1356

Hi. I registered with MFP today and although I'm synced according to both MFP and FitBit it's not exchanging data. I've tried the whole delinking etc but it changes nothing. Can anyone help?

amandab2448

I am having the same problem with my Charge HR. Hoping someone has the answer!!!

audreyes822

I have the same problem too

vellfrmla

Same here

KarolMacak

Heh,... This is why I joined this forum... Same problem

Loumossmfp78

Me too

nic1356

Have you guys emailed MFP? I have so I'll let them know when they get back to me that I'm not the only one

pcecere

i as well

whiwo

same! I thought it was something I was doing wrong.

alisonlmoore

same here - not syncing

FeraFilia

Sync issues here, too. The food/water info from MFP is showing up on the Fitbit site, but the steps/calories from Fitbit are not showing up on MFP.

AutumnDraidean

Another one, it worked fine yesterday 2/4/17 but all of a sudden today it's not picking up Fitbit's steps. Fitbit isn't picking up the MFP foods either, although I use MFP's food guidance not fitbit's.

FeraFilia

I got mine working again by logging an exercise on MFP and waiting for it to sync with Fitbit. Everything's syncing fine for me now.

Francl27

It broke while I was logging my lunch, LOL.

ETA: working again now

whiwo

mine seems to be working now. I didn't do anything new.

Francl27

Mine broke again. Lol.

ljaphillips

So I had the same problem, data was going from MFP to Fitbit but not the other way around. I basically followed these two articles and it started working. So now my steps are sent to the MFP and my food data is sent to Fitbit..

https://help.fitbit.com/articles/en_US/Help_article/1288

https://myfitnesspal.desk.com/customer/portal/articles/1427466-what-if-data-doesn-t-appear-to-be-syncing-from-fitbit-to-myfitnesspal-

acole5690

my issue with mines is that it's not syncing my workouts with MVP. When I initially sync my fitbit, the calorie adjustment from steps plus the workouts i did that day will sync but not now. Like yesterday I did a zumba and a step class back to back and it only synced a 600 calories adjustment which is incorrect because my fitbit said i did 1180 calories with both workouts

AutumnDraidean

Mine still won't send steps or exercises. I'm going over there to see what advice I can find. It's been 5 days and I miss the hell out of the motivation.

AutumnDraidean

I posted a request for help earlier this afternoon and have so far heard nothing but crickets. I'm not a happy camper at the moment

ABabilonia

I had this problem few days ago when I switched to the Blaze. Both MFP and the FitBit dashboard were saying that there was a connection, but there was no syncing. I went to MFP webpage and unsynced FitBit and resynced the Blaze back again and now it's working. If you haven't tried this maybe you should do it and go from there.

krgolf75

I have this problem as well, I have tried everything...going into the apps(FitBit&MFP) on both websites, disconnecting them, reconnecting them, denying them, deleting the apps, reinstalling the apps, tried the link 5 posts up and still nothing. For some reason, my FitBit info will not flow to MFP, but MFP info will flow to FitBit. It works just great for my wife, but for me...nothing.
I do have one question, on the webpage for MFP, when you go under the apps and steps, should you see something? I see a plus button, when I hit it, it says FitBit is already selected. Below is from that article...
" Step Sync
Please make sure Fitbit has also been elected as the main Steps source (you can only use one Step tracker in the program at a time). To do this, in the apps, go to the Menu (or "More" screen), then Settings, then Steps, and make sure Fitbit only has a check next to it. Or online go to the Apps tab, then the sub tab Steps, or https://www.myfitnesspal.com/apps/step_trackers"
On my app, I dont have a steps tab under my settings...does anyone else?

MountainWanderer

I'm having the same problem: I don't have the option to use my fitbit as the steps source, despite having fitbit app connected. Has anyone found a solution to this, before I try contacting help?

saminabilal

I'm having the same problem today on my charge hr

saminabilal

Anyone get any help? Mine still isn't working.. I've already tried getting help from Fitbit thru said to contact mfp

misspookielou1979

I'm having the same issues with my alta. I didn't realize my steps weren't syncing until I had a 14,303 step day yesterday and then looked to see how many calories that was. There was nothing!

heybales

I see several comments in topic where people are deciding something isn't working because their "workouts haven't synced to MFP" and/or the amount of calories is wrong in the adjustment compared to what Fitbit said the burn was.

Read the FAQ question 4 in the stickies.

Your workouts do NOT sync over to MFP, and rarely if ever will the calorie amounts be equal between adjustment workout.

Seeing the stats of Fitbit steps, and that being correct within say an hour's window - that is a correct means of deciding if it's syncing.
The calorie adjustment has more Info available on it - like the time and amount of calories of the last sync - that's useful info.

Francl27

Broken again this morning. Weeee.

jenring3

Calories burned from workouts don't sync? I feel like in the beginning it did but now nothing is syncing.

heybales

jenring3 wrote: »

Calories burned from workouts don't sync? I feel like in the beginning it did but now nothing is syncing.

No, they don't specifically.

Calories burned up to that point in the day sync. Steps and daily burn.

The day's calories up to that point could be no exercise and merely increased activity, or exercise included.
Doesn't matter, not specified.

MFP merely does math from what was expected based on your selection of activity level, from the total Fitbit reports.
That's the calorie adjustment.

They only sync over when 100 higher than last sync. That could be over an hour if sitting or sleeping, that could be 15 min if doing a workout and you have your phone to sync with.

If you don't see steps that look correct within the hour and no calories or very small amount (click on the "I" of the Fitbit adjustment) at long past time - then you are having syncing issues.

If any is coming across - the sync isn't broken, merely delayed - just wait.
If nothing at all - follow steps for broken fix.

saminabilal

So I've tried everything my steps still aren't syncing? What do I do mfp?? Fitbit says it's mfp