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Steps and sleep minutes stopped being recorded

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learntolive
learntolive Posts: 170 Member
in Social Groups
Anybody have an explaination for why my steps and sleep minutes were logged for 8/27,8/28 and 8/29, then not for 8/29,8/30 and 9/1. It showed it was stilled synced. Since it was not recording my infor, I disconnected it and resynced it, but it still did not take my info. The fitbit is fully charged. Thanks for your help. Joni

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  • villagemk
    villagemk Posts: 2 Member
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    I would call the Fitbit customer service as it sounds like it is faulty. I've had mine for a week & it has been working fine except today it log 5 flights of stairs & I hadn't climbed any at all. Then last week I did 2 flights & they didn't record. If it keeps acting up, I will call the Fitbit people. Otherwise, I really like it & it motivates me to get moving.

    Edit note: Oh goodness, there is my weight loss ticker only showing a 5 # weight loss. Even though I joined last January, I just got serious about losing weight about 9 days ago. :0)
  • kcoftx
    kcoftx Posts: 765 Member
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    Good advice. Shoot an email to fitbit.

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