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MFP & Fitbit linking problem, so frustratred :(

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  • heybales
    heybales Posts: 18,842 Member
    215darlene wrote: »
    Help us please

    MFP techs do NOT read these forums to find people to help.

    If you have the issue as described in this topic - solution was given twice - contact MFP directly.

    Fitbit may be faster, but the issue probably isn't on their end - they can disconnect the account - But MFP side will still see that device ID linked to another MFP account.
  • NinjaOlu
    NinjaOlu Posts: 1 Member
    I just solved this now - and it WAS because I had an old account linked to my Fitbit...Save the fustration and search your old emails for old accounts. Mine is syncing perfectly.
  • KH_52
    KH_52 Posts: 1 Member
    I was having this exact same issue and was certain I only ever had one MyFitnessPal account and couldn't understand why, when I tried to connect my Fitbit to my account, it was saying there was another account already linked. Having read the above advice from NinjaOlu, I racked my brains to think of what old email addresses I may have signed in on - remembered I first had an account back in 2016 when I was working somewhere else and gave that email address a shot - turns out I DID create an account using that email address. Deleted account, tried linking again to current MyFitnessPal account and hey presto - it connected!!

    If anyone is having this same issue - take the advice above - check old emails just in case you signed up previously with a different email address!!

    Thank you NinjaOlu :-)

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