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Fitbit doesn't sync with myfitnesspal

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Replies

  • JethroXP
    JethroXP Posts: 49 Member
    I suspect this is a FitBit server issue rather than an MFP issue, as my FitBit will connect via Bluetooth to my phone, but the phone is unable to sync the data up to FitBit.
  • suggers54
    suggers54 Posts: 4 Member
    Hope we don't lose the data that hasn't synched from Fitbit to MFP - it's rendering the MFP app pretty useless for me at the moment. I'll try the disconnect/reconnect solution tomorrow but relieved to see it's not just me - MFP has been really clunky since the last update.
  • NancyN795
    NancyN795 Posts: 1,134 Member
    JethroXP wrote: »
    I suspect this is a FitBit server issue rather than an MFP issue, as my FitBit will connect via Bluetooth to my phone, but the phone is unable to sync the data up to FitBit.

    I don't think it is a Fitbit issue. My Fitbit syncs normally to either my phone or my laptop and the data shows up on my Fitbit dashboard. However, none of my Fitbit data shows up on MFP. MFP has acknowledged the problem.

    https://myfitnesspal.desk.com/customer/portal/articles/1972979--fitbit-syncing-downtime-5-7-15

    I'm sticking with the approach of using Fitbit for planning how many calories I can eat and I'm resisting the temptation to disconnect/reconnect because I know that increases the load on what MFP is trying to fix.
  • heybales
    heybales Posts: 18,842 Member
    MFP seems to have always used a cached incoming system.

    Any info coming in hits a cache, MFP tells the sending party it's done and received the data.

    The problem is it hasn't gotten out of cache to your account actually - so not really received yet.

    But as far as the sending party is concerned - they got acknowledgement it was received - so until there is a change to the data - they don't need to waste their resources and send again.

    Sometimes the issue sounds like the cache is really backed up, and just slow.
    Sometimes it sounds like the cache has been corrupted and data just lost, so it's never applied.

    Throw in the fact the apps are running off different servers that must talk to your account data, and MFP again seems to use a cached response system, the app can think it send the data, but it never makes it to your account.
    But it then receives new data from your account to display on the app, but that data isn't actually updated with latest.
    So you'll have some parts of the app display stats it received from the device or you entered manually, but totals that must come from the account are wrong.

    It's a crazy hodgepodge system of improvements. I'm betting at this point the lines of code are one huge mess to look at and too much to correct, so just keep adding to them and hope you cover all the bases.
  • NancyN795
    NancyN795 Posts: 1,134 Member
    heybales wrote: »
    It's a crazy hodgepodge system of improvements. I'm betting at this point the lines of code are one huge mess to look at and too much to correct, so just keep adding to them and hope you cover all the bases.

    Yeah, over time, code can get like that. I'm betting that in trying to fix something involving getting step data from other devices/apps, someone really broke the whole system and they've probably been scrambling to back out the change all day.

    Mine seems to be working again.
  • Christine_72
    Christine_72 Posts: 16,049 Member
    Mine just started working again an hour ago. Will see what mood it's in tomorrow. ..
  • rachylouise87
    rachylouise87 Posts: 367 Member
    mine is still down :/
  • thcoba
    thcoba Posts: 1 Member
    edited December 2015
    I have also had this issue. Can fit bit do something? It is pretty annoying. The sync between fit bit and MFP worked for months and stopped working in November.
  • NancyN795
    NancyN795 Posts: 1,134 Member
    thcoba wrote: »
    I have also had this issue. Can fit bit do something? It is pretty annoying. The sync between fit bit and MFP worked for months and stopped working in November.

    What have you done to try to resolve the issue? Occasionally a problem will pop up that affects lots of users and it generally has turned out to be an issue with MFP that we just have to wait for them to solve. But, I'm not aware of an issue like that right now, especially not for a whole month. So, if yours isn't syncing, then you need to try steps on your own (disconnect/reconnect the accounts by disconnecting on the MFP side, revoking access on the Fitbit side, waiting a while then reconnecting on the MFP side) and if that doesn't work, contact MFP and/or Fitbit support.
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