Fitbit & MFP linking

Yodee

Yup add me to the list

lishaalexis

mine hasn't synced in two days now...this is getting frustrating.

tcollis

I just received the below response from MFP - seems they are still having issues, but are working on it. I guess we just have to hang in there and be patient. Very frustrating, though:

If you have previously been receiving a regular update, and these issues recently started for you in the past few days, we recommend NOT trying to troubleshoot, as if you do unlink and relink this will put you at the end of the line for syncing (which is currently a long line). Instead, we recommend waiting for the systems to catch up and return sync on their own.

The problem we are currently facing could cause sync to be extremely sporadic, you may instantly see sync at one point in the day, then it may be hours or even days until you see it again. We realize this can be extremely frustrating and for this we sincerely appreciate your patience and understanding as we work on getting the system back to normal.

At this time, we do not have an exact time frame of when these problems will be resolved, but we will update the following thread with information as we have it available: https://myfitnesspal.desk.com/customer/portal/articles/1901070-fitbit-sync-delays-3-2-15

CrtnyRene35

Crazy!!!

BunnieMommie

I hope it gets fixed soon.

AndrewJB301288

Yeh same here... not synched for a few days.

billallcorn

no step data from Fitbit, unlinked, linked, unlinked, linked, rebooted, rebooted, rebooted tried on iPhone, iPad, and mac and MFP won't get step data from Fitbit. VERY FRUSTRATING!!!

Rubyew

This is very frustrating, I will try and be more patient! ☺

4and20blkbirds

Does anyone know if previous days while the accounts weren't linked will eventually sync? I had the same issue as some other people where my accounts got unlinked automatically at some point yesterday, but I didn't realize it until today. I re-linked and it seems to be working now, but the data from yesterday haven't been exchanged. I'm trying to figure out if it's just from the backlog or if I'm going to have to re-enter all my food from yesterday manually on the Fitbit site.

GTAFrank

I think Feb. 28 was the last day I was able to synch up. Very annoying,

heather_hearts_travel

Wow, I rely a LOT on these two apps talking to each other! I need it to work!!

AndrewJB301288

heather_hearts_travel wrote: »

Wow, I rely a LOT on these two apps talking to each other! I need it to work!!

Same here its very annoying!

cmfruin2012

Problems still persisting -- and they haven't posted an update on http://myfitnesspal.desk.com/customer/portal/articles/1901070-fitbit-sync-delays-3-2-15 in two days...sure would be nice if they would let us know what is going on and what the timeline is for a fix.

lydre

I agree, and have just sent an email. I rely on these apps heavily and have had great success, but am so frustrated at this breakdown in both the app sync and in communication. Being told to un-link accounts and re-link and then being advised NOT to do that... being told it's fixed, then it's not, then it might be, then it's not... I would love to have a bit more reliable information.

cmfruin2012

lydre wrote: »

I agree, and have just sent an email. I rely on these apps heavily and have had great success, but am so frustrated at this breakdown in both the app sync and in communication. Being told to un-link accounts and re-link and then being advised NOT to do that... being told it's fixed, then it's not, then it might be, then it's not... I would love to have a bit more reliable information.

Couldn't have said it better myself. The conflicting directions and the lack of communication is horrible customer service by both parties.