At least the whole VPO level of my branch has recently switched to new people who are much more "Seize the moment to re-invent ourselves" and we are a Surge-IN business line. So my stress is more about 'we never had a process (even a poorly performing one) because we never had the need" Now we have surged in this area too - but also have the opportunity to invent-from-scratch as there is nothing to "replace" and we can look to alternatives to email as the main (internal to the branch) conduit, now that MSTeams is up and running across the whole department.

and now that MSTeams is working ... it might actually be easier to set up a "sourced inside the Department but outside the Branch" facilitator for initiating the remap process. At least, I am going to propose that.