Anyone else having troubles syncing their Fitbit today

cldb77

just run up and stairs a couple of times to see if it will re-sync again and nope its stuck again. i dont want to start adding food into fitbit as it confuses me. Tracking food and syncing exercise calories on MFP is much easier, i hope the syncing issue gets sorted very quickly!

mayoi

Had the same problem, revoked access, then linked back up per an earlier post in this thread. Working fine now. Thanks to the poster who suggested it.

lornaholgate306

Has it kept on increasing mayoi as I thought mine was fixed but it won't keep tracking

SezxyStef

I did the revoke as well per normal SOP but it isn't updating so I am waiting for the fix.

blossomingbutterfly

Im having the same problem too

CoachJen71

The disconnect/reconnect worked once, but am back to not syncing.

lornaholgate306

I've emailed the support@myfitness.com
Maybe if we all do this they'll fix asap

bbaites

I am having a similar problem. This is not the first time. In February, I started having no Fitbit calorie adjustment in MFP. My steps did show up in the MFP Reports, though. I tried the revoking, etc. over and over again without success. I finally gave up and on 4/1/17, I suddenly got the calorie adjustment back. I did nothing to get it back and was keeping my fingers crossed that I would not lose it again. Last night, around 10:30 CDT, when I went to enter my lunch and dinner, I was unable to complete my entry. Halfway through, the system went down and said to try again later. I am just now trying to enter my food, and I noticed that once again, I have no FB calorie adjustment. As before, the steps are in MFP reports and FB is getting my intake of food and water from MFP.

Christine_72

It happened to me too, and it just HAD to start doing this on one of my highest step days in months! I just revoke access and then reinstall and it'll sync my previous steps, but i had to do it every time i wanted them to sync. It's early Monday morning here right now, so haven't had a chance to see if it's still playing up..

paigele

Yes. Mine began last night. Last successful communication between FB and MFP was at 19:00

paigele

I disconnected and then reconnected the apps and it did not update.

enderscp

Fitbit Charge 2 stopped syncing steps with MPF after a firmware update. Could not revoke and reinstate access on the phone app, but was able to do so on the computer at the MFP website. Step syncing with MFP resumed after I reeinstated the access at the MFP web site.

smidgebass

Same here, did the revoke access then added again. Synced fine once then stopped working. Going to email as well.

sae12

Yes

dljones2002

I don't know what the Menu is....part of the directions said "Then open MyFitnessPal and click Sync at the bottom of the Menu screen". What is the Menu screen?

mishley

It's doing it to me as well. On the Fitbit side, I'm getting my calories properly, but no steps show up (and no commensurate calorie adjustment via Exercise) on MFP side. Emailed support with this thread as a link.

apatpat88

I've been having issues syncing my steps today. I see my food showing up in fitbit. Disconnecting and reconnecting helped earlier today bit then it started again. Sucks cause I like seeing my progress through out the day. Hopefully it fixes itself.

twinsmom7602

Same here!!! Up to 10k steps, but not syncing to MFP. Food syncs fine. Boo!

PBELKNAP

Yes! I've had the same issue today. It was fine until today. I saw some other message saying the problem might be related to the Fitbit Firmware update, but that was a few days ago, not today.

Christine_72

I just did a quick revoke and reinstall on mfp, and it synced straight away. I'm not going to do it every time i get in extra steps though, I'll do it every 7k or so steps. I'm stupid addicted to seeing those exercise calories increase.

rsmotivated

I'm having issues also.

Christine_72

PBELKNAP wrote: »

Yes! I've had the same issue today. It was fine until today. I saw some other message saying the problem might be related to the Fitbit Firmware update, but that was a few days ago, not today.

I have an Alta, and there hasn't been a firmware update in months. So that's not the issue for me.

amyw423

Yes, my husband and I have had the same issues today. Revoking and reconnecting the Fitbit only syncs up at that point and does not continue to sync as it should.

DianaPeneff

The steps aren't syncing to add those excercise steps to MFP everything else is working. If I disconnect the two apps and reconnect them it works but I'm not doing that every time I take steps. Hoping for a quick fix because this is really frustrating.

MrAstro

Same here - wrecked my data yesterday and is continuing to wreck it today.

5starshelly

lornaholgate306 wrote: »

5 star Shelley one you've revoked and then it's added the info if you do more steps and synced again does it continue to add them??

I don't know...I have been out at the movies not getting that many steps! But I did actually link this thread to the support team over @ fitbit so they know it isn't like one person is having problem. And it's downloading info to my WW activity page so I know the issue isn't with Fitbit, it's with MFP. But I can't see where we are allowed to talk to anyone live over here. So I was hoping that maybe the powers that be would be able to communicate since it seems to be an actual problem with the app connection and isn't limited to one or two people.

Crosbinium

I have been having issues for about a week now. I have unlinked and re linked multiple times. It works for one sync then stops again.

Danual_Gordon_74

I'm having the same problem

PaulaSchlotterbeck

Same problem... and of course on a holiday where I've gone WAY over in caloric intake but managed to do enough steps/activity to stay in my MFP goal range (yet I am seeing a big red number, boo!). =(

phoenixx866

Same, mine hasn't updated all day.