I paid for Gold membership but am not getting the membership extras

katieallison5309

I paid for a Gold membership and IM still seeing ads nor am I jumping to the head of line with questions and comments. Please let me know what Inness to do to have my Gold membership activates. Thank you.

CyberTone

There is no MFP "Gold" level membership that I know of. The paid version of MFP is called Premium.

Your account shows that your level is "Member."

Perhaps there is a phishing/scam scheme afoot? @Alex @Betty

katieallison5309

I meant "premier"

katieallison5309

With my premier membership I aim still seeing ads, plus every time I put in water and sometimes when I input foods they simply disappear. Last, my understanding is that premier members' questions go to the front and that doesn't seem to be happening.

Olivia

@katieallison5309 Please accept our apologies for the frustration, it looks like there is an issue with your premium subscription. I have located the email you sent our support team this morning and have escalated it to the correct team and you should be getting a response shortly. If you have not gotten your issue resolved or a reply from the teammate who is working with your case by the end of the day, please let me know.

Thanks @CyberTone for calling us in.