MIO Active Connect

A community member sent me a direct message asking if the problems I'd had with the MIO had been worked out. That was in 10/2012 and it dawned on me that I'd left the thread with out posting my outcome. (Very selfish. Sorry.) Here's my replay to her(?):

I'm not sure about which failure you're referring.

(a) It counted hundreds of steps taken during my 40 minute commute (by vehicle) to work each day. Usually, I had my arm relatively stationary on the armrest.
(b) Counting literal steps may work out to be accurate in the long run, but when I would go for a walk and try to count steps as taken, my total and its were frequently not close. They also would not vary consistently, where I could factor up or down.
(c) Through a series of updates and resets - watch AND PC - I successfully uploaded to their website once.
(d) While their site seemed to connect with MFP, the data from the one upload never transferred to MFP. In fairness, that may be because the calories burned on that trial (not a full day) did not exceed my BMR or what MFP assumes I'll burn by simply breathing each day. Since I'm not sure what the logic is, I don't know if this was a failure or was working as intended.

I decided that it was not worth it for me and sent it back. I did this within refund period and they were gracious with the refund. I have nothing but positive things to say about my interaction with the company. They were very responsive - responding to email inquiries even during the weekend, frequently within an hour or two - when I reached out for help.

Some of my issues (like logging steps while driving) puzzled them and they sent me a replacement with no hesitation. Other concerns were "known issues [they] are working to correct." (They may well be fixed now, since they've had the time and Windows and other programs have had several updates since.)

Overall, I would give the company a 5 of 5 rating and my experience with the product a 2 of 5. Though I've decided it is not right for me, I'm sure they are continually making improvements. If you want a watch-type interface, it may be right for you. Because of the response and reaction I received, I'm relatively confident that you could try it with little risked (beside your time).

I hope my thoughts are helpful. I apologize to you and the rest of the community for failing to post this outcome. I'll try to find one of those posts and post this as a followup.

-Vance